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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8785 reviews)

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4.89

Based on 8,785 reviews, last reviewed 22nd Aug 2026

14% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

4

Great customer experience Great customer experience, although running late they kept us up to date with it and all staff were polite and courteous Reviewed on: 22nd August 2026

Verified source

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8785)

Alton branch

Friendly and proficient service. Reviewed on: 23rd April 2026

Reply from Newbury Building Society Thank you for your review - it is brilliant to hear about your positive experience in our Alton branch. Response date: 24th April 2026

Excellent customer service is still being delivered.

My wife and I are long standing customers initially as mortgagors and now investors. We recently realised that we could improve the rate of return on our ISA investments by switching products offered by the Society. One call to the central office to explain our needs was all that was required. We were then contacted by our local branch who filled out all of the necessary transfer forms and these were signed and returned online as we now live too far away to visit the Alton branch in person. Throughout the various procedures were carried promptly with little fuss or complexity from our point of view. In addition, suggestions were made to us of other changes that could be made that would further improve the return on our other existing investments without loss of flexibility. My wife and I have dealt with many different financial institutions and with some it was obvious that our loyalty was being exploited. We have been very satisfied with the way we have been treated by the Newbury Building Society staff and were pleased to find that excellent, old fashioned customer service is still being delivered by them. Reviewed on: 23rd April 2026

Reply from Newbury Building Society Hello there - thank you for taking the time to leave us such a fantastic review. We really do appreciate it! It's brilliant to hear about the excellent service you've experienced from our team. Response date: 24th April 2026

Very efficient service from Jack

Very efficient service from Jack Reviewed on: 22nd April 2026

Reply from Newbury Building Society Thank you for your feedback, Stewart! We will be sure to pass your comment on to Jack. Response date: 23rd April 2026

Great service in Wokingham.

Great service in Wokingham. All staff are fab Reviewed on: 20th April 2026

Reply from Newbury Building Society Thank you for providing feedback - we appreciate it. Response date: 20th April 2026

Just bought new isa product had a great experience a...

Just bought new isa product had a great experience also had help with older products Reviewed on: 17th April 2026

Reply from Newbury Building Society Hi Malcolm, thank you so much for your kind words! We really appreciate your feedback. Response date: 17th April 2026

I am trying to get online with no luck despite being...

I am trying to get online with no luck despite being in touch with Newbury branch Reviewed on: 14th April 2026

Reply from Newbury Building Society Hi Jean - please email us on marketing @newbury.co.uk and we can arrange for our customer service team to call you to assist. Thanks Emma Response date: 15th April 2026

Vasilka was very professional,she explained the prod...

Vasilka was very professional,she explained the product thoroughly and took her time to ensure that unstood all about the product and also. helped with other products that I already have Reviewed on: 13th April 2026

Reply from Newbury Building Society Hi Malcolm, thank you very much for your feedback! We will send it onto Vasilka who I'm sure will be delighted. Response date: 13th April 2026

Excellent service in Didcot

The staff in the Didcot branch were extremely helpful when opening a children’s account. Communication was clear, everyone we dealt with was very pleasant. Dealing with one person who took ownership throughout made a pleasant change from larger providers. One of the only financial institutions in the area offering accounts for babies/young children now. Reviewed on: 11th April 2026

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 13th April 2026

Informative, welcoming and on the high street.

Informative, welcoming and on the high street. Perfect. Reviewed on: 10th April 2026

Reply from Newbury Building Society Thank you for your kind words and taking time to leave feedback - we appreciate it. Response date: 13th April 2026

Not overly impressed.

Why was I allowed to open an ISA account/transfer monies in before I had seemily completed the application process? Reviewed on: 9th April 2026

Reply from Newbury Building Society Thank you for the review. We can confirm that, to support a positive online customer experience, we allow an account to be provisionally opened and funds accepted prior to receipt of the signed application form. This approach enables the account to be opened and funded as quickly as possible to begin to earn interest. The account is not fully activated, until all required documentation has been received and validated. This ensures we continue to operate fully in line with HMRC ISA regulations whilst meeting customer expectations. Response date: 9th April 2026

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