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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8719 reviews)

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4.88

Based on 8,718 reviews, last reviewed 6th May 2026

80% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

So personal. So personal. Very nice to talk with a member of staff face to face. Reviewed on: 6th May 2026

Verified source

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8719)

Excellent experience at the Winchester branch.

We had an excellent customer experience in the Winchester branch on two occasions opening savings accounts as new customers. Really welcoming, informative and patient branch manager who talked everything through with us without pressure. Excellent telephone support when there were difficulties accessing emailed passcodes. Apart from the frustration of multiple codes appearing online and not being accepted, we felt we were always in safe hands with immediate human responses and no delays, or automated robot morons which has been our experience elsewhere. We are very pleased to be Newbury customers. Reviewed on: 26th April 2025

Reply from Newbury Building Society Hi Marie, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with the Winchester branch team, who will be so pleased to hear them. Response date: 28th April 2025

Change of accounts

I was very pleased with how Valiska explained how to change my accounts, and how she dealt with the process so efficiently. Reviewed on: 25th April 2025

Reply from Newbury Building Society Hi Nigel, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Vasilka, who will be so pleased to hear them. Response date: 28th April 2025

Alton Branch

Friendly and very welcoming. Overall good communication throughout and professional service. Reviewed on: 25th April 2025

Reply from Newbury Building Society Hi Steve, we really appreciate you for taking the time to leave us a review. We will be sure to share your comments with our Alton branch, who will be so pleased to hear them. Response date: 25th April 2025

The service at the Winchester Branch was fantastic...

The service at the Winchester Branch was fantastic - helping us choose the best ways for us to invest some savings given our circumstances. Reviewed on: 25th April 2025

Reply from Newbury Building Society Hi Doug, thank you for taking the time to leave us a review. We will be sure to share your comments with our Winchester branch, who will be so pleased to hear them. Response date: 25th April 2025

Recommend for online savings

Good customer service and process was efficient and simple to open new online account. Reviewed on: 25th April 2025

Reply from Newbury Building Society Hi Brian, thank you for taking the time to leave us a review. We're really glad you had a positive experience with us. Response date: 25th April 2025

Staff very helpful and friendly in opening a new acc...

Staff very helpful and friendly in opening a new account and arranging transfers. Dealt with quickly. Like that you still get a passbook and branches available to do transactions. Reviewed on: 25th April 2025

Reply from Newbury Building Society Hi Gill, we appreciate you taking the time to leave us a review. We're glad you had a positive experience with us. Response date: 25th April 2025

The truth, the whole truth and nothing but the truth!

Everything was done very quickly and without a problem. The ladies in the Hungerford office were very knowledgeable and pleasant. Reviewed on: 24th April 2025

Reply from Newbury Building Society Hi Anthony, thank you for taking the time to leave us a review. We will be sure to share your comments with our Hungerford branch, who will be so pleased to hear them. Response date: 25th April 2025

Excellent Service

I’ve always had excellent service from all members of staff in all branches. Reviewed on: 24th April 2025

Reply from Newbury Building Society Hi Christine, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 25th April 2025

Financial reassurance.

I initially phoned to sort out an issue with my online account and after a very friendly and informative conversation, it was decided that I should visit the branch and review my accounts. I visited the branch and although I tend to manage my transactions online it is local and convenient for me to use. The review went very well and again was conducted in a very friendly and competent manner, the information provided was very informative and the suggestions were relevant for my needs, I managed to make decisions on the advice offered which I’m very happy with. Vess who conducted the review was very friendly and knowledgeable about the products on offer and I’m looking forward to continuing my membership in the future, they are open seven days a week which helps if you need to visit, so I’m very happy with the experience. Regards mr P Mcgibbon. Reviewed on: 22nd April 2025

Reply from Newbury Building Society Hello Mr Mcgibbon, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Vess, who will be so pleased to hear them. Response date: 23rd April 2025

Satisfaction

The young man that served me was very polite and helpful in all respects of my needs. And the young lady that I spoke to prior was also very polite and respectful. Reviewed on: 17th April 2025

Reply from Newbury Building Society Hi Edna, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 23rd April 2025

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