Paid advertisement
Smart Money People Logo
Newsletter
Go to business site
Share this page
Link copied

Newbury Building Society: Savings reviews

View other Newbury Building Society products
4.89
Based on 8,877 reviews, last reviewed 28th Aug 2026
150% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
7%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Customer service is exemplary but isa interest remai... Customer service is exemplary but isa interest remains rather cautious Reviewed on: 28th August 2026
John S's avatar
John S

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026
Jean B's avatar
Jean B
Visit provider site Read all reviews Write a review

About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Review Newbury Building Society: Savings now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Newbury Building Society Savings reviews (8789)

In branch service review

5
Excellent service, incredibly helpful. Reviewed on: 31st October 2024
Verified Member's avatar
Verified Member

In branch service review

5
Newbury BS is open 9-5pm each working day. Any questions can be answered any day. Reviewed on: 31st October 2024
Verified Member's avatar
Verified Member

In branch service review

5
Tom, the new boy, was very friendly and helpful. Reviewed on: 31st October 2024
Verified Member's avatar
Verified Member

In branch service review

5
Staff are always very friendly and helpful. Reviewed on: 31st October 2024
Verified Member's avatar
Verified Member

In branch service review

5
Sam was very efficient and nice. Reviewed on: 31st October 2024
Verified Member's avatar
Verified Member

In branch service review

5
Great staff who are always happy to see us. Reviewed on: 31st October 2024
Verified Member's avatar
Verified Member

I walked into the Thatcham branch to open a new savi...

3
I walked into the Thatcham branch to open a new savings account. Three people all sat there who looked to be doing very little. I asked about opening an account and despite there being 3 people was told I had to make an appointment. However lo and behold one of them had a miraculous cancellation but was told it would take an hour. I had time. He didn’t look impressed. We went through options half heartedly and decided on account which took 25 minutes in total to sort out, not an hour as told. I put in £200 in cash. Since then, well over a week later I have still had no confirmation of my account or deposit via mail or email. Nothing at all has been received which I’m getting concerned about now. To say I was disappointed with the service is an understatement. They didn’t look interested at all. They weren’t rude or anything but their lack of interest was very disappointing. We only have 1 bank in thatcham now which was another reason for opening an account there. Reviewed on: 30th October 2024
Nicola S's avatar
Nicola S
Reply from Newbury Building Society Hi Nicola, we are very sorry to hear you were disappointed with the service you received in our Thatcham branch. Providing excellent customer service is something we pride ourselves on and we apologise you have not received this on this occasion. We will look into this for you right away and someone will be in touch with you later today to provide you with an update. Response date: 30th October 2024
Newbury Building Society Logo
Newbury Building Society

I was pleased that I was able to open 2 new accounts...

4
I was pleased that I was able to open 2 new accounts without having to make an appointment, by filling in the application forms and bringing them back into Winchester (my nearest) branch, and that cheques were acceptable deposits. There was a minor panic caused in that the lady i/c told me that the cheques would clear in 5-6 days but in fact it was 2 or 3 days, so for 24 hours ( after using a cash machine) I wondered where my £20,000 had gone until I could get to my bank to check that it had come in and out of my account to yourselves much quicker than I was told. Reviewed on: 29th October 2024
Paul G's avatar
Paul G
Reply from Newbury Building Society Thank you for taking the time to leave feedback - apologies that you had a worry - we will note that sometimes it can be quicker to avoid this in future. Response date: 30th October 2024
Newbury Building Society Logo
Newbury Building Society

After very poor service from a well known large bank...

5
After very poor service from a well known large bank I called in to my local Newbury branch to discuss possibly transferring a savings account. The Manager and another member of staff were very helpful, were very knowledgeable and welcoming. Furthermore, unlike many of the larger organisations they have a physical branch local to me. The interest rates available for my savings were much better than where they had been placed so it was an easy decision to move my investment. Reviewed on: 28th October 2024
Gerald C's avatar
Gerald C
Reply from Newbury Building Society Thank you Gerald for taking time to leave feedback - we appreciate it. Welcome to the Newbury! Response date: 29th October 2024
Newbury Building Society Logo
Newbury Building Society

Wish we had found Newbury years ago.

5
We randomly chose Newbury to invest some of our savings to spread it around to keep it safe. Wish we’d come years ago. Excellent service, Karen was professional, knowledgeable and very pleasant. The branch was spotlessly clean, tidy and welcoming. It really was a pleasant experience..it’s not often these days that you are able to complete a task with zero stress. Thank you Reviewed on: 25th October 2024
Kim F's avatar
Kim F
Reply from Newbury Building Society Thank you for taking time to leave feedback Kim, we do appreciate it. We will share your comments with Karen, who will be so pleased to read them. Response date: 29th October 2024
Newbury Building Society Logo
Newbury Building Society

Do you have a different Newbury Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from Newbury Building Society?

    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill