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Newbury Building Society: Savings reviews

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4.88
Based on 8,682 reviews, last reviewed 21st Mar 2026
65% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
7%
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1%
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Latest highest rating:

5

So pleased to have been introduced to Newbury B/S by... So pleased to have been introduced to Newbury B/S by a friend, customer care is exceptional, Reviewed on: 21st March 2026
Jeffrey W's avatar
Jeffrey W

Latest lowest rating:

2

Confusing and awkward online service I expected a fairly low-tech experience, and I thought I would be comfortable with that. However, the reality of applying for a savings account online... Read more Reviewed on: 17th March 2026
Matt's avatar
Matt
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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Newbury Building Society Savings reviews (8682)

In branch service review

5
I am confined to the house so needed my EMC account updated. The staff I spoke to were very helpful. Reviewed on: 11th June 2024
Verified Member's avatar
Verified Member

Service with Clarity and Care .

5
Bridget clearly explained the different options and we discussed what would be best. Reviewed on: 11th June 2024
Carol's avatar
Carol
Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it and will share your comments with Bridget who will be pleased to hear them. Response date: 12th June 2024
Newbury Building Society Logo
Newbury Building Society

An Overall Excellent Experience

5
An overall excellent experience, initially on the telephone, and then in person, with Justine (at the Wokingham branch) who was extremely helpful, pleasant and informative. Very pleased with my new Fixed Rate Bonds (4.85% and 4.30% respectively) and the fact that I have a passbook, and can visit a branch. The only negative aspect was that I was unable to view an emailed message, despite the system providing me with numerous one-time passcodes - which is one of the reasons why I dislike online banking. Reviewed on: 10th June 2024
Pamela W's avatar
Pamela W
Reply from Newbury Building Society Thank you for taking the time to provide feedback - we will share with the team and Justine and they will be so pleased to read your comments. Please let us know if we can help with viewing emails going forward. Response date: 11th June 2024
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Newbury Building Society

In branch service review

5
I felt very at ease, what I like is that all the staff are friendly and all excellent at their job. They give you the time and don't rush you. Reviewed on: 9th June 2024
Verified Member's avatar
Verified Member

1st class service at NBS Didcot

5
As always in NBS Didcot, I was met with a cheerful smile and excellent customer service. I had everything I needed explained to me thoroughly and clearly. This is a building society that combines modern products with old-school values and professionalism. Reviewed on: 7th June 2024
Zoe T's avatar
Zoe T
Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it and will be sure to share your comments with our colleagues in the Didcot branch who will be so pleased to read them. Response date: 10th June 2024
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Newbury Building Society

Good member/customer service

5
Meeting took place on time and staff were very friendly and helpful. Reviewed on: 7th June 2024
Ratnam S's avatar
Ratnam S
Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 10th June 2024
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Newbury Building Society

In branch service review

5
Several pieces of business completed. Nice atmosphere in the office. Friendly banter. Reviewed on: 7th June 2024
Verified Member's avatar
Verified Member

I opened a 2nd account from my existing Newbury login.

3
I opened a 2nd account from my existing Newbury login. I received no confirmation of that. That was on Saturday and only on Wednesday did I get a response from a secure message I asked on Monday requesting some feedback. Reviewed on: 5th June 2024
K Russell's avatar
K Russell
Reply from Newbury Building Society Hi - thank you for taking the time to provide feedback. Sorry to hear about this delay in hearing back - we will look into this with Customer Service to identify the delay. Thanks gain for letting us know. Response date: 10th June 2024
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Newbury Building Society

New mortgage

5
I have taken a new mortgagee with Newbury. The product and service has been very good. Reviewed on: 1st June 2024
Richard W's avatar
Richard W
Reply from Newbury Building Society Hi Richard Thank you for taking the time to leave feedback - we appreciate it. Response date: 3rd June 2024
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Newbury Building Society

In branch service review

5
I liked that staff explained several options about savings with me which gave me something to think about before committing myself. All members of staff are helpful. Reviewed on: 1st June 2024
Verified Member's avatar
Verified Member

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