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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8725 reviews)

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4.88

Based on 8,725 reviews, last reviewed 13th May 2026

79% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Very good and efficient service, squeaky door in bra... Very good and efficient service, squeaky door in branch must be driving the staff mad! Reviewed on: 13th May 2026

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Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8725)

Visit to Newbury Basingstoke

Excellent service from Newbury Basingstoke to help open a savings account and transfer funds. Advice from Ken was extremely helpful to determine right account to suit needs with terms and conditions fully explained. Selected account was set up efficiently and without any hassle. Cannot fault service received with knowledgeable and very helpful staff throughout branch. Reviewed on: 31st May 2024

Reply from Newbury Building Society Hi Peter - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Ken and our Basingstoke branch, who will be so pleased to hear them. Thank you again. Response date: 31st May 2024

I couldn't start my new savings account on line but.

I couldn't start my new savings account on line. Spoke to a representitive who was really knowlegdable and it was sorted in no time. Always impressed by the Newbury staff compared with some other B.S's and the interest rates are always very competetive. Reviewed on: 31st May 2024

Reply from Newbury Building Society Hi Duncan, we appreciate the time taken to leave us your feedback, thank you. Response date: 31st May 2024

Ken was very welcoming and patiently explained the s...

Ken was very welcoming and patiently explained the savings products available. I felt listened to and at no time felt rushed to make a decision. Reviewed on: 28th May 2024

Reply from Newbury Building Society Hi Amanda, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Ken, who will be so pleased to hear them. Response date: 28th May 2024

all done online.

all done online. although i know if i had needed help the phone would have been picked up by a real person in short time ! Reviewed on: 25th May 2024

Reply from Newbury Building Society Hi, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 28th May 2024

EXCELLENT SERVICE

I SPOKE TO CUSTOMER SERVICES RE A NEW SAVINGS ACCOUNT I HAD OPENED AND HOW TO FUND IT. THE CALL WAS ANSWERED QUICKLY AND POILTELY AND BELIEVE BY JAKE OR ZAC. (SORRY) HE WAS ABLE TO HELP WITH MY QUESTION FULLY AND SAID NOT TO HESITATE IN CALLING AGAIN IF I STILL HAD AN ISSUE. WHATS NOT TOO LIKE WITH CUSTOMER SERVICE LIKE THIS. Reviewed on: 24th May 2024

Reply from Newbury Building Society Hi Phil, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Zac, who will be so pleased to hear them. Response date: 28th May 2024

Excellent customer service.

Spoke to two separate advisors, Rachel and Deborah on two occasions to set up an ISA and standard savings account after receiving and inheritance. Both were extremely knowledgeable and answered my questions with confidence and I feel I have made the right decision to entrust my money to NBS. Reviewed on: 24th May 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Rachel and Deborah, who will be so pleased to hear them. Response date: 28th May 2024

Taking out a Fixed term savings bond takes time

I wanted to take out a Fixed term savings bond. I was surprised that the counter assistance was not able to do this for me. Instead the Manager came forward to ask some questions regarding my identity, although I have been a customer for many years. I have 2 other savings account held for many years I found this quite time consuming. Eventually I passed all back office checks. Apologies were given for time taken and Manger was very polite. Reviewed on: 22nd May 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 23rd May 2024

Great to deal with real people

Set-up a couple of ISAs today. Justine and her team were very helpful, friendly and efficient. Reviewed on: 21st May 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 23rd May 2024

Always friendly, efficient and helpful

Always friendly, efficient and helpful Reviewed on: 17th May 2024

Reply from Newbury Building Society Thank you for taking time to provide feedback - we appreciate it. Response date: 17th May 2024

Very helpful patient knowledgeable staff help in inv...

Very helpful patient knowledgeable staff help in investing/updating accounts Reviewed on: 17th May 2024

Reply from Newbury Building Society Thank you for taking time to provide feedback - we appreciate it. Response date: 17th May 2024

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