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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8725 reviews)

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4.88

Based on 8,725 reviews, last reviewed 13th May 2026

79% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Very good and efficient service, squeaky door in bra... Very good and efficient service, squeaky door in branch must be driving the staff mad! Reviewed on: 13th May 2026

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Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8725)

Friendly and professional

Very friendly and professional staff Reviewed on: 17th May 2024

Reply from Newbury Building Society Thank you for taking time to provide feedback - we appreciate it. Response date: 17th May 2024

Professional and Helpful Advisors

Your 2 advisors were very professional and helpful in guiding me to what was best suited to our needs. You explained in great detail along with the pros and cons on every individual product we were interested in. Reviewed on: 15th May 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we do appreciate it. Response date: 16th May 2024

New customer

Friendly efficient service given by customer service assistant Reviewed on: 14th May 2024

Reply from Newbury Building Society Hi Tracey, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 14th May 2024

opening accounts without an appointment.

I couldn't get an appointment from your central system in the next two weeks so I just turned up at Wokingham branch. Service was prompt, informative and helpful. I received the documents for the three accounts the following morning in the post. Branch performance Excellent. Reviewed on: 13th May 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it and will be sure to share your comments with the team in Wokingham, who will be so pleased to read them. Response date: 14th May 2024

OK to register account online and add funds, but now...

OK to register account online and add funds, but now doesn't work. Reviewed on: 12th May 2024

Reply from Newbury Building Society Hi Phil, could you give us a nit more information on what doesn't work? We'd like to help - please email marketing @newbury.co.uk - thank you Emma Response date: 13th May 2024

Newbury Building Society? Great!

I found the Newbury Building Society Staff very helpful and pleasant to deal with. The information that was provided was as I would expect from a Financial Institution, exact and concise. I would definitely recommend to others! Reviewed on: 11th May 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback and for your kind words and recommendations. We do appreciate it. Response date: 13th May 2024

Excellent servivce provided by the staff.

The staff member (Sarah) who dealt with our new account opening was efficient, friendly and very competent. Reviewed on: 10th May 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback Brighid, we do appreciate it and will be sure to share your comments with Sarah, who will be so pleased to read them. Response date: 13th May 2024

It great to be able to talk to a person.

It great to be able to talk to a person. The service I got was excellent Reviewed on: 10th May 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback Rita, we do appreciate it. Response date: 13th May 2024

Very good experience when opening a new account

Very good experience when opening the account in the basingstoke branch, and also online when setting up my online access. Very clear process and done in a very kind, friendly manner. Reviewed on: 10th May 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it and will share your comments with our colleagues in Basingstoke branch, who will be so pleased to hear them. Response date: 13th May 2024

A positive and cheerful experience

A positive and cheerful experience when opening a new account for the first time. Reviewed on: 9th May 2024

Reply from Newbury Building Society Note: Thank you for taking the time to leave feedback for us - we do appreicate it. Response date: 13th May 2024

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