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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8789 reviews)

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4.89

Based on 8,789 reviews, last reviewed 28th Aug 2026

150% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Customer service is exemplary but isa interest remai... Customer service is exemplary but isa interest remains rather cautious Reviewed on: 28th August 2026

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8789)

Taking out a Fixed term savings bond takes time

I wanted to take out a Fixed term savings bond. I was surprised that the counter assistance was not able to do this for me. Instead the Manager came forward to ask some questions regarding my identity, although I have been a customer for many years. I have 2 other savings account held for many years I found this quite time consuming. Eventually I passed all back office checks. Apologies were given for time taken and Manger was very polite. Reviewed on: 22nd May 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 23rd May 2024

Great to deal with real people

Set-up a couple of ISAs today. Justine and her team were very helpful, friendly and efficient. Reviewed on: 21st May 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 23rd May 2024

Always friendly, efficient and helpful

Always friendly, efficient and helpful Reviewed on: 17th May 2024

Reply from Newbury Building Society Thank you for taking time to provide feedback - we appreciate it. Response date: 17th May 2024

Very helpful patient knowledgeable staff help in inv...

Very helpful patient knowledgeable staff help in investing/updating accounts Reviewed on: 17th May 2024

Reply from Newbury Building Society Thank you for taking time to provide feedback - we appreciate it. Response date: 17th May 2024

Friendly and professional

Very friendly and professional staff Reviewed on: 17th May 2024

Reply from Newbury Building Society Thank you for taking time to provide feedback - we appreciate it. Response date: 17th May 2024

Professional and Helpful Advisors

Your 2 advisors were very professional and helpful in guiding me to what was best suited to our needs. You explained in great detail along with the pros and cons on every individual product we were interested in. Reviewed on: 15th May 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we do appreciate it. Response date: 16th May 2024

New customer

Friendly efficient service given by customer service assistant Reviewed on: 14th May 2024

Reply from Newbury Building Society Hi Tracey, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 14th May 2024

opening accounts without an appointment.

I couldn't get an appointment from your central system in the next two weeks so I just turned up at Wokingham branch. Service was prompt, informative and helpful. I received the documents for the three accounts the following morning in the post. Branch performance Excellent. Reviewed on: 13th May 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it and will be sure to share your comments with the team in Wokingham, who will be so pleased to read them. Response date: 14th May 2024

OK to register account online and add funds, but now...

OK to register account online and add funds, but now doesn't work. Reviewed on: 12th May 2024

Reply from Newbury Building Society Hi Phil, could you give us a nit more information on what doesn't work? We'd like to help - please email marketing @newbury.co.uk - thank you Emma Response date: 13th May 2024

Newbury Building Society? Great!

I found the Newbury Building Society Staff very helpful and pleasant to deal with. The information that was provided was as I would expect from a Financial Institution, exact and concise. I would definitely recommend to others! Reviewed on: 11th May 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback and for your kind words and recommendations. We do appreciate it. Response date: 13th May 2024

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Newbury Building Society: Savings reviews

150% increase in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Newbury Building Society: Savings now

Newbury Building Society Savings reviews (8789)

Taking out a Fixed term savings bond takes time

Great to deal with real people

Always friendly, efficient and helpful

Very helpful patient knowledgeable staff help in inv...

Friendly and professional

Professional and Helpful Advisors

New customer

opening accounts without an appointment.

OK to register account online and add funds, but now...

Newbury Building Society? Great!

Review Newbury Building Society: Savings now

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