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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8789 reviews)

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4.89

Based on 8,789 reviews, last reviewed 28th Aug 2026

150% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Customer service is exemplary but isa interest remai... Customer service is exemplary but isa interest remains rather cautious Reviewed on: 28th August 2026

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

Visit provider site Read all reviews Write a review

About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Review Newbury Building Society: Savings now

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Newbury Building Society Savings reviews (8789)

In branch service review

Very well explained, felt confident using the branch. Reviewed on: 31st May 2024

Savings review

Comprehensive appointment I came away with the knowledge I’m getting a good return on my money Reviewed on: 31st May 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 3rd June 2024

Excellent service

I was made at ease, every step was explained to me fully, if because of my hearing I had to ask him to repeat no problem . apologies I am unable to remember the adviser name. But nothing was too much trouble for him. I asked about my other accounts interest on year for tax reason. Which he kindly gave me. Reviewed on: 31st May 2024

Reply from Newbury Building Society Hi Mollie, thank you for taking the time to leave feedback - we do appreciate it. Response date: 3rd June 2024

A bit annoying not being able to set up a new accoun...

A bit annoying not being able to set up a new account immediately when you are already a customer and having to produce I D etc. Reviewed on: 31st May 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we appreciate that this is frustrating, however we are required to ensure ID for security when opening accounts, we do look regularly at how we can make this simpler while complying with regulation. So thank you again as feedback will be reviewed around this frustration. Response date: 3rd June 2024

Visit to Newbury Basingstoke

Excellent service from Newbury Basingstoke to help open a savings account and transfer funds. Advice from Ken was extremely helpful to determine right account to suit needs with terms and conditions fully explained. Selected account was set up efficiently and without any hassle. Cannot fault service received with knowledgeable and very helpful staff throughout branch. Reviewed on: 31st May 2024

Reply from Newbury Building Society Hi Peter - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Ken and our Basingstoke branch, who will be so pleased to hear them. Thank you again. Response date: 31st May 2024

I couldn't start my new savings account on line but.

I couldn't start my new savings account on line. Spoke to a representitive who was really knowlegdable and it was sorted in no time. Always impressed by the Newbury staff compared with some other B.S's and the interest rates are always very competetive. Reviewed on: 31st May 2024

Reply from Newbury Building Society Hi Duncan, we appreciate the time taken to leave us your feedback, thank you. Response date: 31st May 2024

Ken was very welcoming and patiently explained the s...

Ken was very welcoming and patiently explained the savings products available. I felt listened to and at no time felt rushed to make a decision. Reviewed on: 28th May 2024

Reply from Newbury Building Society Hi Amanda, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Ken, who will be so pleased to hear them. Response date: 28th May 2024

all done online.

all done online. although i know if i had needed help the phone would have been picked up by a real person in short time ! Reviewed on: 25th May 2024

Reply from Newbury Building Society Hi, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 28th May 2024

EXCELLENT SERVICE

I SPOKE TO CUSTOMER SERVICES RE A NEW SAVINGS ACCOUNT I HAD OPENED AND HOW TO FUND IT. THE CALL WAS ANSWERED QUICKLY AND POILTELY AND BELIEVE BY JAKE OR ZAC. (SORRY) HE WAS ABLE TO HELP WITH MY QUESTION FULLY AND SAID NOT TO HESITATE IN CALLING AGAIN IF I STILL HAD AN ISSUE. WHATS NOT TOO LIKE WITH CUSTOMER SERVICE LIKE THIS. Reviewed on: 24th May 2024

Reply from Newbury Building Society Hi Phil, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Zac, who will be so pleased to hear them. Response date: 28th May 2024

Excellent customer service.

Spoke to two separate advisors, Rachel and Deborah on two occasions to set up an ISA and standard savings account after receiving and inheritance. Both were extremely knowledgeable and answered my questions with confidence and I feel I have made the right decision to entrust my money to NBS. Reviewed on: 24th May 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Rachel and Deborah, who will be so pleased to hear them. Response date: 28th May 2024

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View resource hub

Newbury Building Society: Savings reviews

150% increase in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Newbury Building Society: Savings now

Newbury Building Society Savings reviews (8789)

In branch service review

Savings review

Excellent service

A bit annoying not being able to set up a new accoun...

Visit to Newbury Basingstoke

I couldn't start my new savings account on line but.

Ken was very welcoming and patiently explained the s...

all done online.

EXCELLENT SERVICE

Excellent customer service.

Review Newbury Building Society: Savings now

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