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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8789 reviews)

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4.89

Based on 8,789 reviews, last reviewed 28th Aug 2026

150% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Customer service is exemplary but isa interest remai... Customer service is exemplary but isa interest remains rather cautious Reviewed on: 28th August 2026

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8789)

Abingdon branch staff

As I deal regularly with your Abingdon branch, I know the staff, and they are unfailingly pleasant and helpful. On this occasion they fitted me in without an appointment to open a new ISA within the tax year. Reviewed on: 6th April 2024

Reply from Newbury Building Society Hi Julia, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with our Abingdon branch team, who will be so pleased to hear them. Response date: 8th April 2024

Good rate - easy to open

Good rate - easy to open and having a branch local is good too Reviewed on: 5th April 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback Lesley, we do appreciate it. Response date: 5th April 2024

Excellent overall experience.

Excellent overall experience. Very helpful and knowledgably staff. Reviewed on: 5th April 2024

Reply from Newbury Building Society Thanks for taking the time to leave feedback Ashley, we do appreciate it. Response date: 5th April 2024

Opening a new ISA

Opening a new ISA with a transfer from an existing Newbury savings account was smooth. easy and did not take long. the Member of Newbury staff was helpful efficient and gave me all the information I needed. Reviewed on: 5th April 2024

Reply from Newbury Building Society Thank you for taking the time to provide feedback, Edward, we do appreciate it. Response date: 5th April 2024

HELPFUL AND PLEASANT AND EXPLAINED EVERYTHING CLEARLY

HELPFUL AND PLEASANT AND EXPLAINED EVERYTHING CLEARLY Reviewed on: 5th April 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we do appreciate it. Response date: 5th April 2024

friendly and knowledgeable solution

Staff are always friendly and knowledgeable and provide the time to deal with queries. Reviewed on: 4th April 2024

Reply from Newbury Building Society Hi Clive, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 5th April 2024

Excellent customer service

Cassie was helpful, professional and discreet. She explained everything clearly and fully. A very good customer experience - well done Cassie. Reviewed on: 3rd April 2024

Reply from Newbury Building Society Hi Patricia, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Cassie, who will be so pleased to hear them. Response date: 4th April 2024

I moved over 60,000 pounds from accounts that I had...

I moved over 60,000 pounds from accounts that I had had for many years because your company (Newbury BS) were to slow in increasing their interest rate as compared to its rivals. I recently open a cash ISA and was told by your sale person that she opened a simular account but with the Halifax BS as they gave better rates. May I suggest you sort yourselves out Reviewed on: 3rd April 2024

Reply from Newbury Building Society Thank you for taking time to provide feedback, we do appreciate it. As a mutual organistation, we have to balance the needs of both our savers and borrowers carefully so we are able to offer sustainable, value for money products to our new and existing members. There will be times, however, when we are not able match our product characteristics with those from another provider. If you wish to discuss this further, we would be happy to contact you directly. Response date: 3rd April 2024

Great Service by all the staff at the Didcot Branch

Great Service by all the staff at the Didcot Branch, especially Cassie, Helen and Vasilka Vess who are extremely helpful and knowledgeable people. On this occasion, Vess was more than helpful in explaining the best account for me and transferring my funds from my previously existing Welcome to Newbury savings account to a new Existing Members savings account and how the new account works, very helpful, thank you all. Reviewed on: 28th March 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback, and for your kind comments Richard, we have shared them with the team, who will be so pleased to read them. Thank you Response date: 2nd April 2024

In branch service review

So much better than Nationwide … clean, polite and respectful. Reviewed on: 28th March 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 2nd April 2024

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