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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8725 reviews)

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4.88

Based on 8,725 reviews, last reviewed 13th May 2026

80% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Very good and efficient service, squeaky door in bra... Very good and efficient service, squeaky door in branch must be driving the staff mad! Reviewed on: 13th May 2026

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Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8725)

Fantastic range of accounts that suit my circumstanc...

Fantastic range of accounts that suit my circumstances and with great rates. On top of that, the advisers are very competent and caring. Reviewed on: 19th March 2024

Reply from Newbury Building Society Hi Olive, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 20th March 2024

Excellent advice to open new ISA accounts

We were very grateful indeed to be given an appointment at such short notice. We were most impressed by the attention given to our rather urgent enquiries, We were able to set up two ISA accounts quickly with confidence. Reviewed on: 19th March 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 19th March 2024

Friendly people- orientated business

Friendly people- orientated business Reviewed on: 18th March 2024

Reply from Newbury Building Society Hi Keryn, thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 19th March 2024

friendly, open and very helpful.

Laura, who helped me to open a new account was friendly, open and very helpful. Her knowledge helped things to run smoothly and efficiently. Reviewed on: 18th March 2024

Reply from Newbury Building Society Hi Andrew, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Laura, who will be so pleased to hear them. Response date: 19th March 2024

personal and first class, for a small business they...

personal and first class, for a small business they are exceptional Reviewed on: 15th March 2024

Reply from Newbury Building Society Hi Robin, we appreciate the time taken to leave us your feedback, thank you. Response date: 18th March 2024

Great Staff

Great Staff Excellent service who have the ability to explain complicated issues in the way a layman can understand Reviewed on: 15th March 2024

Reply from Newbury Building Society Hi Rod, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 18th March 2024

New ISA account

I went into the branch to open a 90 day Notice ISA. I wanted to transfer my existing ISA that I had with another provider. Everything was dealt with professionally so I was pleased with the service given. Reviewed on: 15th March 2024

Reply from Newbury Building Society Hi Marilyn, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 18th March 2024

In branch service review

I have been a member since 1997, enough said. Reviewed on: 15th March 2024

Reply from Newbury Building Society Hi, thank you for taking the time to leave us a review, we really do appreciate. Response date: 18th April 2024

Made welcome so I invested.

Easy to make the appointment at a time and day ghat suited me. The advisor was excellent at explaining the options and what I can do next. The passbook arrived the next working day. Also explained about the refurbishment and growth of the branch. Reviewed on: 15th March 2024

Reply from Newbury Building Society Hi Nick, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 18th March 2024

Patient and helpful service team at NBS

I hadn’t used my online account for a while and so ended up making three calls to their service desk in one afternoon with logon queries followed by queries around transfer limits into the account. I spoke to one agent twice and then another. They could not have been more helpful - patient, and listening to me to ensure they gave me the correct advice. Despite the multiple calls each time they finished the call with ‘be sure to call us back if you experience any more issues’. Wasn’t patronised, they took as much time as I needed until my issues were resolved. Reviewed on: 15th March 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 15th March 2024

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