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Newbury Building Society: Savings reviews

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4.88
Based on 8,683 reviews, last reviewed 24th Mar 2026
65% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
7%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Excellent service for a new customer Joined the society. Streamline service easy to open account and staff member very friendly and efficient. Reviewed on: 24th March 2026
Jaycee's avatar
Jaycee

Latest lowest rating:

2

Confusing and awkward online service I expected a fairly low-tech experience, and I thought I would be comfortable with that. However, the reality of applying for a savings account online... Read more Reviewed on: 17th March 2026
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Matt
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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Newbury Building Society Savings reviews (8683)

In branch service review

5
Always very professional service. Reviewed on: 29th February 2024
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Verified Member

In branch service review

5
Jess was very good and a lovely person in Abingdon. Reviewed on: 29th February 2024
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Verified Member

In branch service review

5
Nice people, friendly and always helpful. Reviewed on: 29th February 2024
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Verified Member

In branch service review

5
Good range of savings accounts and sensible rates. Reviewed on: 29th February 2024
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Verified Member

In branch service review

5
Sam in the Abingdon branch is always smiling and very happy Reviewed on: 29th February 2024
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Verified Member

In branch service review

5
Sam was very friendly with everything. Reviewed on: 29th February 2024
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Verified Member

In branch service review

5
Sam was very friendly and knows her products to give good advice. Reviewed on: 29th February 2024
Verified Member's avatar
Verified Member

In branch service review

5
Same as always, they are able to provide advice when needed. Reviewed on: 29th February 2024
Verified Member's avatar
Verified Member

Outstanding customer support

5
The process of having to Re - Register was helped by Ryan due to my slow key board skills, lots of time given. It was very useful to be able to speak to him directly later in the day to finish the process. - Outstanding Reviewed on: 27th February 2024
JAMES K's avatar
JAMES K
Reply from Newbury Building Society Hi James, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Ryan, who will be so pleased to hear them. Thank you again. Response date: 27th February 2024
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Newbury Building Society

Horrific customer service alton branch

1
I went into the alton branch at 3.30 on the 26.2.24 and there were two customer assistants bickering and being extrely un proffessional . The male assistamt kept chipping in while the female tried to at least remain proffessional and at 1 point i said to them this is really unproffessional behavior and the male just shrugged his shoulders at me . With that the female carried on whilst the male sat spinning on his chair and shaking a water bottle. And at one point the male said to the female I got a really funny story to tell you and she said tell me later. At one point the female said to the male your just stupid. I was mortified it has always been professional in there and my family have used the service for many years. I will not be going back in there Reviewed on: 26th February 2024
Tracy m's avatar
Tracy m
Reply from Newbury Building Society Thank you for taking the time to leave feedback, we are sorry to hear that you have had a poor experience, this is not what we expect. Please can you email us at [email protected], so that our area manager can determine what happened so that we can help. Thank you for letting us know and again apologies for this experience with our service. Response date: 27th February 2024
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Newbury Building Society

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