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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8790 reviews)

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4.89

Based on 8,790 reviews, last reviewed 5th Sep 2026

17% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Excellent experience Cassie was excellent, I also have to say the whole experience with Didcot branch was excellent. It has a very welcoming feel with all of the staff, wh... Read more Reviewed on: 5th September 2026

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Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8790)

Very helpful service.

Very helpful service. Probably meeting a bit longer than ideal. Seems a lot of checks needed but I know that is needed these days. Reviewed on: 23rd February 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback, Keith, we really do appreicate it. Response date: 26th February 2024

Very good in store customer experience

Very good in store customer experience to open two ISA accounts. However, we had to make two round trips ( each 1 hr + 25 niles) to do this as immediate on the spot help was not available. We could not do this on line. Reviewed on: 23rd February 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback, we appreciate it. Response date: 26th February 2024

Very helpful and knowledgeable staff

Very helpful staff who arranged an appointment for us a week later, pre-filled the necessary forms for us, explained all the pros and cons of the account we were opening & answered our questions very clearly. Reviewed on: 22nd February 2024

Reply from Newbury Building Society Hi Jeremy - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 22nd February 2024

Louisa was very helpful.

Louisa was very helpful and good at explaining all the issues with this type of investment. Reviewed on: 20th February 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Louisa, who will be so pleased to hear them. Response date: 20th February 2024

Provided good and friendly service

Provided good and friendly service Reviewed on: 19th February 2024

Reply from Newbury Building Society Hi Mark - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 20th February 2024

Opening four new accounts with Newbury Building Society

Excellent help from Helen King and the rest of the team. Reviewed on: 16th February 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Helen, who will be so pleased to hear them. Response date: 19th February 2024

Savings and ISA query

Walked in and discussed about saving and ISA’s lady was very helpful and explained that I would need an appointment but came and discussed options with the different products offered. I was then able to sort the savings accounts out there and then And booked an appointment to discuss options for an ISA. Reviewed on: 16th February 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really appreciate your feedback. Response date: 19th February 2024

Opening New Account

Great service at Newbury BS Abingdon when opening anew account Reviewed on: 16th February 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with our Abingdon branch, who will be so pleased to hear them. Response date: 19th February 2024

Customer Service is Like Second Nature to Them

We work with Newbury Building Society to help them provide an inclusive digital experience on their platform through our toolbar. Every time we work with them or talk to someone who is affiliated with the company, they are so polite and helpful. You can tell that's a true reflection on how they work with clients of their own. Reviewed on: 16th February 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 16th February 2024

New savings accounts

We were delighted to be able to speak to a person and to be offered an appointment the next day. Reviewed on: 14th February 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 15th February 2024

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