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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8684 reviews)

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4.88

Based on 8,684 reviews, last reviewed 26th Mar 2026

64% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

The staff member was well informed and listened care... The staff member was well informed and listened carefully to our requirements. Reviewed on: 26th March 2026

Latest lowest rating:

2

Confusing and awkward online service I expected a fairly low-tech experience, and I thought I would be comfortable with that. However, the reality of applying for a savings account online... Read more Reviewed on: 17th March 2026

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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Newbury Building Society Savings reviews (8684)

Advisor was very informative

Advisor was very informative & answers our questions readily. Very friendly & helpful Reviewed on: 26th January 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback Romy, we do appreciate it. Response date: 26th January 2024

Request for new savings account actioned well.

Request for new savings account actioned well. Reviewed on: 25th January 2024

Reply from Newbury Building Society Hi Peter, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 25th January 2024

Excellent customer service provided by Nicola when o...

Excellent customer service provided by Nicola when opening my accounts. Reviewed on: 24th January 2024

Reply from Newbury Building Society Hi -thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Nicola, who will be so pleased to hear them. Response date: 25th January 2024

Basingstoke Branch

I visited Basingstoke Branch and was assisted by Ken in opening an account. He gave me outstanding service which is great rarity these days, an excellent experience. Would recommend, 100% satisfaction, Thank you Reviewed on: 23rd January 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Ken, who will be so pleased to hear them. Response date: 24th January 2024

Just like a local coffee shop

As a rule, going into a High Street Bank can be foreboding and oppressive but going into the Newbury Building Society is like going into the local coffee shop (but without the coffee) for a chat with friends. Reviewed on: 23rd January 2024

Reply from Newbury Building Society Thank you for your kind words Kevin, and for taking the time to leave feedback - we appreciate it! Response date: 23rd January 2024

savings account

I have had an account for 56 years with no problems........ Reviewed on: 21st January 2024

Reply from Newbury Building Society Hi Peter - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 22nd January 2024

Friendly, knowledgeable advice on savings accounts

Ken at the Newbury branch was very helpful when I was looking for alternative savings accounts. Asked questions, showed options and made the process easy. We made an appt for the following week, and after deciding on options, opened 2 accounts. Passbook for one arrived the next day in the post, the ISA transfer will take longer but should be finalised soon. No high pressure sales, just solid advice for our requirements. Reviewed on: 20th January 2024

Reply from Newbury Building Society Hi Shelley, thank you for tkaing the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Ken, who will be so pleased to hear them. Response date: 22nd January 2024

It was nice for someone to take the time to explain...

It was nice for someone to take the time to explain about the Newbury and the options that could be available in the future. Reviewed on: 19th January 2024

Reply from Newbury Building Society Hi Terence, thank you for taking the time to leave us your kind feedback, we really do appreciate it. Response date: 19th January 2024

Customer service excellent, Newbury representative v...

Customer service excellent, Newbury representative very polite, informative and a pleasure to deal with. Everything explained in detail and a credit to the company. Reviewed on: 19th January 2024

Reply from Newbury Building Society Hi Trevor, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 19th January 2024

Excellent staff, who really care about their customers

Excellent staff, who really care about their customers Reviewed on: 19th January 2024

Reply from Newbury Building Society Thank you for taking the time to leave us a review, we really do appreciate it. Response date: 19th January 2024

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