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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8684 reviews)

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4.88

Based on 8,684 reviews, last reviewed 26th Mar 2026

64% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

The staff member was well informed and listened care... The staff member was well informed and listened carefully to our requirements. Reviewed on: 26th March 2026

Latest lowest rating:

2

Confusing and awkward online service I expected a fairly low-tech experience, and I thought I would be comfortable with that. However, the reality of applying for a savings account online... Read more Reviewed on: 17th March 2026

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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Newbury Building Society Savings reviews (8684)

Fixed rate savings account.

Opening a fixed rate savings account with Newbury online was very simple. Reviewed on: 19th January 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 19th January 2024

ISA transfer request goes astray - and nobody cares!!

My wife and I are trying to transfer £20,000 from her cash ISA to Lloyds bank ISA. Lloyds sent an ISA transfer request in November and again on 15th December but you claim not to have received it. What can I do?? We have a copy of the transfer request form that we can bring in if that would help. Reviewed on: 18th January 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we are sorry to hear this, please can you contact us so that we can look into what happened, we will try and locate your details in the meantime. Response date: 19th January 2024

Excellent service to open 3 junior saving acc

We wanted to open 3 junior saving’s accounts and Ken was extremely helpful. Reviewed on: 16th January 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Ken, who will be so pleased to hear them. Response date: 17th January 2024

I attended a meeting with Ken at the basinhsyoke bra...

I attended a meeting with Ken at the basinhsyoke branch and he was great!! Helpful, friendly informative. Really great guy. All your staff and even the two new trainees are really good. A very happy experience Reviewed on: 13th January 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we do appreciate it. And we will be sure to share your kind words about Ken with him and his colleagues - they will be so pleased to read them. Response date: 15th January 2024

Great customer service, explained options available...

Great customer service, explained options available to me with no pressure Reviewed on: 12th January 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 15th January 2024

Lovely lady

Very nice lady helpfully, knowledgeable Reviewed on: 12th January 2024

Reply from Newbury Building Society Thank you Nicola for taking the time to leave feedback, we do appreciate it. Response date: 12th January 2024

Good personal and knowledgeable service from staff

Branch staff helpful and our appointment arranged with Ana to set up an ISA ran smoothly and was dealt with quickly and efficiently. Ana was friendly and informative and ensured we understood everything and were satisfied with the product we were signing for. Reviewed on: 11th January 2024

Reply from Newbury Building Society Hi Lynne - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Ana, who will be so pleased to hear them. Response date: 11th January 2024

Newbury Building Society

Fantastic customer service, good range of savings accounts to suit different needs and a smart new online platform, would definitely recommend the Newbury! Reviewed on: 9th January 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 10th January 2024

Great Service

I was completely impressed with their professionalism and customer service Reviewed on: 9th January 2024

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 10th January 2024

Friendly and efficient.

Friendly and efficient. Always have good product knowledge. Reviewed on: 9th January 2024

Reply from Newbury Building Society Hi we appreciate the time taken to leave us a review, thank you. Response date: 9th January 2024

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