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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8684 reviews)

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4.88

Based on 8,684 reviews, last reviewed 26th Mar 2026

64% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

The staff member was well informed and listened care... The staff member was well informed and listened carefully to our requirements. Reviewed on: 26th March 2026

Latest lowest rating:

2

Confusing and awkward online service I expected a fairly low-tech experience, and I thought I would be comfortable with that. However, the reality of applying for a savings account online... Read more Reviewed on: 17th March 2026

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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Newbury Building Society Savings reviews (8684)

10 years plus of trustworthy banking with a face

For more than 10 years they have stood out in their services, value and the good people who work for them. An active presence on the high street and in the community, that make banking simple and effective. It is so nice to be able to speak to a knowledgeable people and not an AI bot. Reviewed on: 9th January 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 9th January 2024

A good experience when opening an account

Very easy transaction with the girls being very helpful Reviewed on: 9th January 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 9th January 2024

Very good service quite fast and responsive during c...

Very good service quite fast and responsive during calls prior to my appointment. Opened quickly and efficiently and received books and paperwork within a few days, even at Christmas. Unfortunately lost a mark as the advisor did put their fingers in my mouth by accident as we both went to open the door. Reviewed on: 8th January 2024

Reply from Newbury Building Society Thank you for taking the time to leave us a review, we really do appreciate it. We are sorry to hear about that unfortunate incident, we'd like to assure you this is not a normal occurrence when visiting a branch. Response date: 9th January 2024

Senior Saver Account

I was looking to move some of my savings away from my clearing bank where they were earning a poor rate of return. I realised from reading the Newbury website that I was eligible to open a Newbury Senior Saver Account at a much better rate Reviewed on: 8th January 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 8th January 2024

Poor Service on ISA transfers.

My wife requested a partial ISA transfer from you to Lloyds Bank in November, and a duplicate request was sent on 15/12/2023 but still nothing heard. Lloyds said that you are always very slow for ISA transfers. Why is this? We had rated NBS very highly for customer service but this is very poor. Reviewed on: 7th January 2024

Reply from Newbury Building Society Hi David, thank you for taking the time to leave feedback - we are sorry to hear that this transaction has been delayed - we will look into this and contact you to ensure we understand what happened. Response date: 8th January 2024

Excellent personal service’!

Excellent personal service’! No problem with opening the account. You made sure I understood the best account for my circumstances. Reviewed on: 5th January 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 8th January 2024

Very poor service.

For some reason I have been prevented from on line access to both my accounts and our joint accounts. we went into the branch in Wokingham and was told it is an problem because we share an email address and that it is a data protection problem. They contacted someone in head office who was to conract us the following morning to help us. You will not be suprised that this did not happen. So we are back to the days of the early 1900's where the man can look at our joint account on line but a woman is excluded not only from the joint account but also my own 2 accounts. If it is a data protection problem then it would seem that they have been operating illegally for several years in letting me have access to our accounts. You will not be supprised that we will be moving all 5 of our account somewhere else in the new year. Reviewed on: 31st December 2023

Transfer of funds to new account

Account transfer on grant of probate Reviewed on: 29th December 2023

Reply from Newbury Building Society Thank you for your review. Response date: 3rd January 2024

Newbury Building Society Branch Review

Friendly staff and a branch where you rarely have to queue. Reviewed on: 29th December 2023

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us your feedback, thank you. Response date: 19th January 2024

Newbury Building Society Branch Review

Staff are always so friendly and helpful. Reviewed on: 29th December 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 19th January 2024

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Newbury Building Society: Savings reviews

64% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Newbury Building Society: Savings now

Newbury Building Society Savings reviews (8684)

10 years plus of trustworthy banking with a face

A good experience when opening an account

Very good service quite fast and responsive during c...

Senior Saver Account

Poor Service on ISA transfers.

Excellent personal service’!

Very poor service.

Transfer of funds to new account

Newbury Building Society Branch Review

Newbury Building Society Branch Review

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Mortgages

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