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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8728 reviews)

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4.88

Based on 8,728 reviews, last reviewed 16th May 2026

78% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Competent and professional staff We went to Andover Branch to close an account, without a passbook and in my son’s name with me as account holder as he was young at the time by of ope... Read more Reviewed on: 16th May 2026

Verified source

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8728)

Very professional & knowledgable staff

Staff were very professional & interested in me & my requirements Reviewed on: 26th January 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 30th January 2024

Proficient, Professional and Prompt

There was one small problem which emerged later in the day on which we opened our accounts. This was resolved with proficiency, professionalism and promptly. Reviewed on: 26th January 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback Rod, we do appreciate it. Response date: 26th January 2024

Opening a Fixed Bond

I am already a customer but wished to open a fixed bond. I find it difficult to visit the branch within the opening times at Winchester, but had a window at 4pm. The team managed to book me in. On arrival I updated my existing account books and was then taken in to see Sarah who opened the account swiftly so that I could take the book away with me. Reviewed on: 26th January 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback Helen, we appreciate it and will share your comments with Sarah, who will be pleased to read them. Response date: 26th January 2024

Exceptional experience g be well informed

Exceptional experience g be well informed Reviewed on: 26th January 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback, we do appreciate it. Response date: 26th January 2024

Advisor was very informative

Advisor was very informative & answers our questions readily. Very friendly & helpful Reviewed on: 26th January 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback Romy, we do appreciate it. Response date: 26th January 2024

Request for new savings account actioned well.

Request for new savings account actioned well. Reviewed on: 25th January 2024

Reply from Newbury Building Society Hi Peter, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 25th January 2024

Excellent customer service provided by Nicola when o...

Excellent customer service provided by Nicola when opening my accounts. Reviewed on: 24th January 2024

Reply from Newbury Building Society Hi -thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Nicola, who will be so pleased to hear them. Response date: 25th January 2024

Basingstoke Branch

I visited Basingstoke Branch and was assisted by Ken in opening an account. He gave me outstanding service which is great rarity these days, an excellent experience. Would recommend, 100% satisfaction, Thank you Reviewed on: 23rd January 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Ken, who will be so pleased to hear them. Response date: 24th January 2024

Just like a local coffee shop

As a rule, going into a High Street Bank can be foreboding and oppressive but going into the Newbury Building Society is like going into the local coffee shop (but without the coffee) for a chat with friends. Reviewed on: 23rd January 2024

Reply from Newbury Building Society Thank you for your kind words Kevin, and for taking the time to leave feedback - we appreciate it! Response date: 23rd January 2024

savings account

I have had an account for 56 years with no problems........ Reviewed on: 21st January 2024

Reply from Newbury Building Society Hi Peter - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 22nd January 2024

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