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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8728 reviews)

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4.88

Based on 8,728 reviews, last reviewed 16th May 2026

78% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Competent and professional staff We went to Andover Branch to close an account, without a passbook and in my son’s name with me as account holder as he was young at the time by of ope... Read more Reviewed on: 16th May 2026

Verified source

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8728)

Friendly, knowledgeable advice on savings accounts

Ken at the Newbury branch was very helpful when I was looking for alternative savings accounts. Asked questions, showed options and made the process easy. We made an appt for the following week, and after deciding on options, opened 2 accounts. Passbook for one arrived the next day in the post, the ISA transfer will take longer but should be finalised soon. No high pressure sales, just solid advice for our requirements. Reviewed on: 20th January 2024

Reply from Newbury Building Society Hi Shelley, thank you for tkaing the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Ken, who will be so pleased to hear them. Response date: 22nd January 2024

It was nice for someone to take the time to explain...

It was nice for someone to take the time to explain about the Newbury and the options that could be available in the future. Reviewed on: 19th January 2024

Reply from Newbury Building Society Hi Terence, thank you for taking the time to leave us your kind feedback, we really do appreciate it. Response date: 19th January 2024

Customer service excellent, Newbury representative v...

Customer service excellent, Newbury representative very polite, informative and a pleasure to deal with. Everything explained in detail and a credit to the company. Reviewed on: 19th January 2024

Reply from Newbury Building Society Hi Trevor, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 19th January 2024

Excellent staff, who really care about their customers

Excellent staff, who really care about their customers Reviewed on: 19th January 2024

Reply from Newbury Building Society Thank you for taking the time to leave us a review, we really do appreciate it. Response date: 19th January 2024

Fixed rate savings account.

Opening a fixed rate savings account with Newbury online was very simple. Reviewed on: 19th January 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 19th January 2024

ISA transfer request goes astray - and nobody cares!!

My wife and I are trying to transfer £20,000 from her cash ISA to Lloyds bank ISA. Lloyds sent an ISA transfer request in November and again on 15th December but you claim not to have received it. What can I do?? We have a copy of the transfer request form that we can bring in if that would help. Reviewed on: 18th January 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we are sorry to hear this, please can you contact us so that we can look into what happened, we will try and locate your details in the meantime. Response date: 19th January 2024

Excellent service to open 3 junior saving acc

We wanted to open 3 junior saving’s accounts and Ken was extremely helpful. Reviewed on: 16th January 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Ken, who will be so pleased to hear them. Response date: 17th January 2024

I attended a meeting with Ken at the basinhsyoke bra...

I attended a meeting with Ken at the basinhsyoke branch and he was great!! Helpful, friendly informative. Really great guy. All your staff and even the two new trainees are really good. A very happy experience Reviewed on: 13th January 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we do appreciate it. And we will be sure to share your kind words about Ken with him and his colleagues - they will be so pleased to read them. Response date: 15th January 2024

Great customer service, explained options available...

Great customer service, explained options available to me with no pressure Reviewed on: 12th January 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 15th January 2024

Lovely lady

Very nice lady helpfully, knowledgeable Reviewed on: 12th January 2024

Reply from Newbury Building Society Thank you Nicola for taking the time to leave feedback, we do appreciate it. Response date: 12th January 2024

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