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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8756 reviews)

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4.89

Based on 8,756 reviews, last reviewed 12th Jul 2026

31% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Helpful staff in branch. Helpful staff in branch. Explained products that I didn't now about but were better for me Reviewed on: 12th July 2026

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8756)

Great Service

I was completely impressed with their professionalism and customer service Reviewed on: 9th January 2024

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 10th January 2024

Friendly and efficient.

Friendly and efficient. Always have good product knowledge. Reviewed on: 9th January 2024

Reply from Newbury Building Society Hi we appreciate the time taken to leave us a review, thank you. Response date: 9th January 2024

10 years plus of trustworthy banking with a face

For more than 10 years they have stood out in their services, value and the good people who work for them. An active presence on the high street and in the community, that make banking simple and effective. It is so nice to be able to speak to a knowledgeable people and not an AI bot. Reviewed on: 9th January 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 9th January 2024

A good experience when opening an account

Very easy transaction with the girls being very helpful Reviewed on: 9th January 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 9th January 2024

Very good service quite fast and responsive during c...

Very good service quite fast and responsive during calls prior to my appointment. Opened quickly and efficiently and received books and paperwork within a few days, even at Christmas. Unfortunately lost a mark as the advisor did put their fingers in my mouth by accident as we both went to open the door. Reviewed on: 8th January 2024

Reply from Newbury Building Society Thank you for taking the time to leave us a review, we really do appreciate it. We are sorry to hear about that unfortunate incident, we'd like to assure you this is not a normal occurrence when visiting a branch. Response date: 9th January 2024

Senior Saver Account

I was looking to move some of my savings away from my clearing bank where they were earning a poor rate of return. I realised from reading the Newbury website that I was eligible to open a Newbury Senior Saver Account at a much better rate Reviewed on: 8th January 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 8th January 2024

Poor Service on ISA transfers.

My wife requested a partial ISA transfer from you to Lloyds Bank in November, and a duplicate request was sent on 15/12/2023 but still nothing heard. Lloyds said that you are always very slow for ISA transfers. Why is this? We had rated NBS very highly for customer service but this is very poor. Reviewed on: 7th January 2024

Reply from Newbury Building Society Hi David, thank you for taking the time to leave feedback - we are sorry to hear that this transaction has been delayed - we will look into this and contact you to ensure we understand what happened. Response date: 8th January 2024

Excellent personal service’!

Excellent personal service’! No problem with opening the account. You made sure I understood the best account for my circumstances. Reviewed on: 5th January 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 8th January 2024

Very poor service.

For some reason I have been prevented from on line access to both my accounts and our joint accounts. we went into the branch in Wokingham and was told it is an problem because we share an email address and that it is a data protection problem. They contacted someone in head office who was to conract us the following morning to help us. You will not be suprised that this did not happen. So we are back to the days of the early 1900's where the man can look at our joint account on line but a woman is excluded not only from the joint account but also my own 2 accounts. If it is a data protection problem then it would seem that they have been operating illegally for several years in letting me have access to our accounts. You will not be supprised that we will be moving all 5 of our account somewhere else in the new year. Reviewed on: 31st December 2023

Transfer of funds to new account

Account transfer on grant of probate Reviewed on: 29th December 2023

Reply from Newbury Building Society Thank you for your review. Response date: 3rd January 2024

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