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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8790 reviews)

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4.89

Based on 8,790 reviews, last reviewed 5th Sep 2026

17% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Excellent experience Cassie was excellent, I also have to say the whole experience with Didcot branch was excellent. It has a very welcoming feel with all of the staff, wh... Read more Reviewed on: 5th September 2026

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Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8790)

Very good service and comprehensive explanations.

Very good service and comprehensive explanations. Chloe and Alice both very good. Postal service took 9 days to get your letter to me - not your fault! Reviewed on: 27th January 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback Louise, we really appreciate it. We will be sure to share your comments with Chloe and Alice, who will be pleased to read them. Response date: 30th January 2024

Friendly & efficient

Appointment was easy to book & reminders sent. Made very welcome & Jess was very friendly and efficient Reviewed on: 26th January 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback Kim, we do appreciate it and will be sure to share your comments with Jess, who will be so pleased to read them. Response date: 30th January 2024

Very professional & knowledgable staff

Staff were very professional & interested in me & my requirements Reviewed on: 26th January 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 30th January 2024

Proficient, Professional and Prompt

There was one small problem which emerged later in the day on which we opened our accounts. This was resolved with proficiency, professionalism and promptly. Reviewed on: 26th January 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback Rod, we do appreciate it. Response date: 26th January 2024

Opening a Fixed Bond

I am already a customer but wished to open a fixed bond. I find it difficult to visit the branch within the opening times at Winchester, but had a window at 4pm. The team managed to book me in. On arrival I updated my existing account books and was then taken in to see Sarah who opened the account swiftly so that I could take the book away with me. Reviewed on: 26th January 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback Helen, we appreciate it and will share your comments with Sarah, who will be pleased to read them. Response date: 26th January 2024

Exceptional experience g be well informed

Exceptional experience g be well informed Reviewed on: 26th January 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback, we do appreciate it. Response date: 26th January 2024

Advisor was very informative

Advisor was very informative & answers our questions readily. Very friendly & helpful Reviewed on: 26th January 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback Romy, we do appreciate it. Response date: 26th January 2024

Request for new savings account actioned well.

Request for new savings account actioned well. Reviewed on: 25th January 2024

Reply from Newbury Building Society Hi Peter, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 25th January 2024

Excellent customer service provided by Nicola when o...

Excellent customer service provided by Nicola when opening my accounts. Reviewed on: 24th January 2024

Reply from Newbury Building Society Hi -thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Nicola, who will be so pleased to hear them. Response date: 25th January 2024

Basingstoke Branch

I visited Basingstoke Branch and was assisted by Ken in opening an account. He gave me outstanding service which is great rarity these days, an excellent experience. Would recommend, 100% satisfaction, Thank you Reviewed on: 23rd January 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Ken, who will be so pleased to hear them. Response date: 24th January 2024

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