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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8684 reviews)

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4.88

Based on 8,684 reviews, last reviewed 26th Mar 2026

64% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

The staff member was well informed and listened care... The staff member was well informed and listened carefully to our requirements. Reviewed on: 26th March 2026

Latest lowest rating:

2

Confusing and awkward online service I expected a fairly low-tech experience, and I thought I would be comfortable with that. However, the reality of applying for a savings account online... Read more Reviewed on: 17th March 2026

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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Newbury Building Society Savings reviews (8684)

3 year Fixed rate bond

Opened 3 year Fixed rate bond online, nice straightforward process, had to ring the Newbury over one small issue but dealt with quickly and efficiently. Reviewed on: 15th December 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 15th December 2023

.

Very helpful and sorted out process for my new ISA account Reviewed on: 15th December 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 15th December 2023

One month to open an account

I tried to open an existing members account one year after opening my first account. I was originally told I could open the account on 14th November, when I tried to open the account on 14th I was told I had to wait until January. When I queried why the date had changed I was told I could open the account on 14th. I then tried to open the account on=line via the myaccounts team. After a couple of days the account appeared, so I tried to deposit some money - the deposit was returned without explanation. As a result I went into the branch and after investigatation was advised by the branch staff that the account was not fully verified and that I would receive an e-mail when the account was ready. By the 1st December I still had not received an e-mail so I sent a message via the myaccount on-line protal - again no response was received so I visited the branch, to be told that the account was now available - strangely when I returned home I had an e-mail waiting for me. I would add that the staff in branch are excellent, however your on-line system is very poor and has only become worse since the recent upgrade - I would only recommend Newbury Building Society if doing business via the branch staff (i.e. not on-line). Reviewed on: 10th December 2023

Reply from Newbury Building Society Thank you for providing this feedback - we are sorry that you have experienced a frustrated and protracted process to open the account - this is not what we aim to provide and we would like to investigate what happened this time. Pleas email marketing@ newbury.co.uk so that we can contact you. Response date: 11th December 2023

A Personal Private Interview to open an account

My wife and I were very pleased to have a personal private interview to discuss opening a Senior saver Account. We needed a joint account where both of us could access our savings. I like using the internet for my banking but my wife prefers the personal touch. This account allows us to use the account in different ways. Reviewed on: 9th December 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 11th December 2023

opening new account at Basingstoke Branch

Whole process completed in a friendly, efficient way and timely manner by Ken Anderson, Thankyou, Ken. Reviewed on: 9th December 2023

Reply from Newbury Building Society Thank you for taking the time to provide feedback - we do appreicate it. We will be sure to send your thanks to Ken, who will so pleased. Response date: 11th December 2023

Great savings accounts

Helen was helpful in explaining all accounts available Reviewed on: 9th December 2023

Reply from Newbury Building Society Thank you for taking the time to provide feedback - we will be sure to share your comments with Helen, who will be pleased to read them. Response date: 11th December 2023

Old fashioned personal service

Having saved, and had a mortgage with the NBS, we were invited to change our savings account to one more suitable to our current needs. After an in-depth discussion we chose an existing memebers account and moved both a treasure plus and a notice isa account into the new account seamlessly. Reviewed on: 8th December 2023

Reply from Newbury Building Society Thank you for your kind words and for taking the time to leave feedback. We appreciate it! Response date: 11th December 2023

Good and easy

Opened a three year fixed rate bond at a good interest rate Reviewed on: 8th December 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 11th December 2023

Knowledgeable staff.

Knowledgeable staff at branch. Reviewed on: 8th December 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 11th December 2023

Great service

V good lots of usefull information, very knowledgeable always friendly Reviewed on: 8th December 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 11th December 2023

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Newbury Building Society: Savings reviews

64% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Newbury Building Society: Savings now

Newbury Building Society Savings reviews (8684)

3 year Fixed rate bond

.

One month to open an account

A Personal Private Interview to open an account

opening new account at Basingstoke Branch

Great savings accounts

Old fashioned personal service

Good and easy

Knowledgeable staff.

Great service

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Mortgages

Join Smart Money People

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