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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8684 reviews)

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4.88

Based on 8,684 reviews, last reviewed 26th Mar 2026

64% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

The staff member was well informed and listened care... The staff member was well informed and listened carefully to our requirements. Reviewed on: 26th March 2026

Latest lowest rating:

2

Confusing and awkward online service I expected a fairly low-tech experience, and I thought I would be comfortable with that. However, the reality of applying for a savings account online... Read more Reviewed on: 17th March 2026

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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Newbury Building Society Savings reviews (8684)

Great rate but not easy to register!

Decided to open savings account online but found it difficult to navigate and had to phone my account helpline a couple of times. The boxes on the account pages with instructions in are misleading and even the staff member I spoke to agreed the wording was not correct. Also transferring monies into general account with inputting your reference number is bound to get mistakes and lost monies. It needs account numbers for all accounts to transfer to to make it a smoother system. Other than that I will wait and see... Reviewed on: 8th December 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it and will use it to improve to processes - we welcome your comments on the process and will be looking at how we can improve the instructions. Response date: 11th December 2023

Wonderful

Paula was wonderful! A real asset to your team!!! Reviewed on: 8th December 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it and will be sure to share your comments with Paula, who will be so pleased to read them. Response date: 11th December 2023

Opening a savings account

Straightforward, efficient & friendly Reviewed on: 8th December 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 11th December 2023

No information

I opened the account online on sunday after transferring money into account as per instructions I clicked on the last page to be advised the website was not working. Monday I rang to be advised they had my details and money and I would be contacted within a few days when I had been verified. I reiterated that the website was not working correctly and I had received no information at all. It is ow friday 5 days on from when I tried to open the account and this is the first email I have received. I have no acccount details or anything. This is appalling service. Reviewed on: 8th December 2023

Excellent service

Faultless service Excellent communication and extremely efficient Accounts set up and received following day Service personal Reviewed on: 8th December 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 11th December 2023

Genuinely personal banking

This is how all banks should be. The big banks have lost touch with customers because they have no need to treat us with respect. Move your money! Change habits and use cash. Reviewed on: 8th December 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 11th December 2023

Just closed ALL of our accounts because os staff attitude.

The staff at Wokingham are awful. Their “customer care” skills are nonexistent. We were regularly made to feel uncomfortable and intimidated by the attitude, and lack of knowledge and ability. Not sure that they understand your systems. Training definitely required. Attitude is a problem. Reviewed on: 6th December 2023

Reply from Newbury Building Society Thank you for leaving feedback - we are sorry to hear that you have felt this in branch - please could you contact us so that the Area Manager can understand more about what has happened? marketing @newbury.co.uk Response date: 7th December 2023

Setting up a savings account.

Friendly, relaxed and easy to do. Reviewed on: 5th December 2023

Reply from Newbury Building Society Thank you for taking the time to leave us feedback - we do appreciate it. Response date: 6th December 2023

Efficient service

Extremely useful guidance through the maze of possible saving options Reviewed on: 4th December 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 5th December 2023

savings advice

Leah was very helpful and her advice was exact. There are so many "products" within the savings range we needed tailored advice for our needs. Thank you. Reviewed on: 4th December 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it and will be sure to share your comments with Leah, who will be so pleased to read them. Response date: 5th December 2023

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