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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8732 reviews)

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4.90

Based on 8,732 reviews, last reviewed 20th May 2026

78% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Satisfied.all very helpful and a pleasure to come in... Staff all very helpful and a pleasure to come in shop Reviewed on: 20th May 2026

Verified source

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8732)

Confusing accounts data

Tried to transfer 400 k from another account only to be told by the bank that details seem incorrect so will visit basingstoke branch this morning to find out issues ! Reviewed on: 25th August 2023

Reply from Newbury Building Society Thank you for taking time to provide feedback, bank details are provided on our website, we will review if they need further details with them as they are correct on our site and on myaccounts. Please do let us know if there are any issues after you visit the Basingstoke branch - or call us on 01635 555700 and our customer service team will be happy to assist. Response date: 25th August 2023

Transaction 24 Aug pm

It seemed to take a very long time for the cashier to put a cheque into my account. I was surprised to be asked a number of questions about the origin of the money e.g. whether it was 'savings', 'income not immediately required' etc. It was disappointing after the very efficient opening of my account in the same branch at 1000 hours on 21 August. No similar questions were asked then. Reviewed on: 25th August 2023

Reply from Newbury Building Society Thank you for taking time to provide feedback. We do have requirements that our colleagues are required to follow for deposits, there are different requirements with account opening, however we would be happy to advise on this if you would like us to contact you. Response date: 25th August 2023

Excellent customer service. Relaxing atmosphere and good knowledge of products

Adam was very good. Excellent all round. Gave good advice. Reviewed on: 22nd August 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. We will share your feedback with Adam, who will be pleased to read it. Response date: 22nd August 2023

Meeting Experience

We call in on the chance of a meeting to open up a new ISA. We were fitted in within 30 minutes, it's nice to see someone in person, when duscussing financial affairs. Very pleased with our service. Reviewed on: 21st August 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it. Response date: 22nd August 2023

Fantastic thoughtful customer service

Excellent advice and clever explanations of the products I was interested in. Time was taken to ensure that I understood the features, benefits and conditions that came with the account Reviewed on: 21st August 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 22nd August 2023

Opening a savings account

Saw straight away, very friendly and helpful, direct access to local branch via phone. In branch staff availability. Perfect! Reviewed on: 18th August 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback and your kind words - we do appreciate it. Response date: 21st August 2023

Review

Efficient. Reviewed on: 18th August 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 18th August 2023

Savings account

Very clear explanation good rates best products for me where highlighted. Great customer service Reviewed on: 18th August 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 18th August 2023

Very helpful and they found low up on requests

Willing to help and at least you can see them in branch for any queries Not the highest interest rates paid but worth it for the service Keep it up Reviewed on: 15th August 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 16th August 2023

Newbury Building Society Branch Review

I used the Basingstoke branch of the Newbury on 14/08/23 having just had my car written off by the insurance company. I needed to transfer fundsquickly to fund a replacement. Richard was extremely efficient in helping me to do this. Well done Richard and thank you so much. Reviewed on: 14th August 2023

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