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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8732 reviews)

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4.90

Based on 8,732 reviews, last reviewed 20th May 2026

78% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Satisfied.all very helpful and a pleasure to come in... Staff all very helpful and a pleasure to come in shop Reviewed on: 20th May 2026

Verified source

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8732)

Saving the easy way

Very good and simple way of saving money for a rainy day. Reviewed on: 4th August 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreicate it. Response date: 4th August 2023

Great staff - they could do with some equipment replaced as theirs us old and causing them problems

No more can be said - they need equipment replaced especially the card machine Reviewed on: 4th August 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreicate it. We will pass your comments on to the customer service team. Thanks again. Response date: 4th August 2023

Assistance sorting out my deceased wife's ISA

Anna was extremely helpful sorting out the paperwork & giving me advice in the final registration of transferring of ISA into my name via APS. Hopefully everything is proceeding without further problems now. Also the remainder of the team were very friendly and considerate, really nice to have made friends in the branch rather than just as a customer as in many other companies. Reviewed on: 4th August 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreicate it. We will be sure to share your comments with Ana and her colleagues, who will be so pleased to hear them. Thank you Response date: 4th August 2023

Newbury Building Society - can't fault the service

I applied for a further advance. The options were clearly explained to me and the product I selected was at a fair rate. The processing of the application was a little involved because of the fact that I am retired and the Society needed to check whether I met their financial criteria and also the purpose of the further advance. Fortunately the application was approved. Everyone involved in the process was extremely courteous and helpful and the product suited my requirements perfectly. Reviewed on: 4th August 2023

Reply from Newbury Building Society Thank you for your kind words and for taking the time to leave feedback - we appreciate it. Response date: 4th August 2023

Everyone always so helpful

All the staff I’ve ever dealt with in either the Newbury or Thatcham branches have always been so helpful and lovely. Couldn’t ask for better service Reviewed on: 4th August 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we do appreciate it. Response date: 4th August 2023

very helpful staff

We have recently bought a property and the whole experience with NBS has been helpful from the beginning. There was a gap between selling and buying so the staff in branch eased us through where to put the capital in the meantime. When we were ready to use the money, they again made the whole process simple. Even when I made an error on a document that was time crucial, they were more than willing to send a replacement by email so I could get it sorted straight away. They are always courteous and guide you through whatever needs to be done. Most interaction more recently has been by phone or email as we have moved away from Newbury but everyone is always patient and takes time to explain things. Reviewed on: 4th August 2023

Reply from Newbury Building Society Thank you for your kind words and for taking the time to leave feedback - we do appreciate it. Response date: 4th August 2023

savings account

I only wanted to open a senior savers account. I do not need an appointment for an interview to make sure it is 'right for me'. I explained I had accounts with the Newbury and just wished to fill in appropriate forms. Luckily the manager of the branch arranged this for me. I can read details from your website and know what I require , it is not a mortgage application. It can feel very patronising. Reviewed on: 4th August 2023

Reply from Newbury Building Society Thank you for taking the time to provide feedback - we do appreciate it. We will pass your comments to the direct sales manager to review the details we publish, some of which are regulatory requirements. We try to ensure our information can be relevant to new and existing customers and will take note of your comments. Response date: 4th August 2023

Friendly Service in a Changing Environment

My wife recently opened a new savings account with Newbury BS and I was impressed with the level of service and efficiency that she was afforded. So we decided to open another joint account and it was really good to see that the same level of service was afforded to us again. There was no pressure to take out a particular account and we were confident of the product we were investing in all the way through. The only downside, if one could call it that, was the fact that the initial greeting as we entered the office. We had to wait in a queue and go up to the desk to advise one of the tellers that we had an appointment, even though the person we were due to see was sat in a separate office just metres away. That could be handled better by having a "roving" member of staff. Reviewed on: 4th August 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we do appreciate it and we will share your comments with the branch teams. Many thanks Response date: 4th August 2023

New savings account

Perfect and pleasant experience would recommend Reviewed on: 4th August 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 4th August 2023

New customer opening two accounts

Very straight forward conducted in a very professional manner. Only hiccup was that it took a week for the books of my new accounts , when I was told it would be done and sent out next day. Letter franked 1st class next day but arrived 7 days later. Had similar experience awaiting for verification code for online access to my account letter franked 21/7 1st class letter received 3/8. Reviewed on: 3rd August 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback, we appreciate it. We are looking to improve the delivery of codes in a quicker format and will forward your comments to the customer service team. Response date: 4th August 2023

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