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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8792 reviews)

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4.89

Based on 8,792 reviews, last reviewed 9th Sep 2026

17% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Very welcoming and helpful throughout opening of a n... Very welcoming and helpful throughout opening of a new account. Cannot fault the process. Good to speak to a real person in person. Reviewed on: 9th September 2026

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Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8792)

First class customer service, friendly, efficient and professional.

From walking in off the street to having my account transferred to 2 improved accounts of my choice, all completed within an hour - fantastic! The staff at the Newbury branch were very accommodating providing a friendly, efficient and professional customer focused service. Hazel Parker was outstanding, a credit to NBS! Reviewed on: 21st July 2023

Reply from Newbury Building Society Thank you for your kind words and for taking the time to leave feedback - we appreicate it. We will be sure to share your comments with Hazel, who will be so pleased to hear them. Response date: 21st July 2023

Not the best for interest on savings but lovely people to deal with

The title above says it all! Been a customer for nearly 50 years now! The only reason we really cannot recommend you to family or friends is that you only serve the Reading/Wokingham area and everyone we know lives much further away. Reviewed on: 21st July 2023

Reply from Newbury Building Society Thank you for your kind words and for taking the time to leave feedback - we do appreciate it. Response date: 21st July 2023

Opening another acvount

Courtney' was really most helpful to me arranging my new account Sorted everything out for me very pleasant young lady Reviewed on: 21st July 2023

Reply from Newbury Building Society Thank you for your kind words and for taking the time to leave feedback - we do appreciate it. We will be sure to share your comments with Courtney, who will be so pleased to hear them. Response date: 21st July 2023

Chloe and her colleagues were extremely helpful

I popped in to ask about changing my savings account to one with a better rate of interest without having an appointment. Although I had yo come back in 30 mins Chloe was able to sort out my new account in very little time and my trip to Abingdon was a success. She was very friendly and professional as were the rest of the team. Reviewed on: 21st July 2023

Reply from Newbury Building Society Thank you for your kind words and for taking the time to leave feedback - we do appreciate it. We will be sure to share your comments with Chloe, who will be so pleased to hear them. Response date: 21st July 2023

Friendly service when starting new account

Although the procedure for setting up a new account seems a little protracted, it is done in a very friendly way, with nothing left to chance. Reviewed on: 20th July 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreicate it. Response date: 20th July 2023

Savings review

Very good experience, pleasant staff member, easy to understand, efficient. Reviewed on: 19th July 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we appreicate it. Response date: 20th July 2023

Savings account opening

I went to my local branch to open a new savings account. The staff member who assisted me was very helpful, providing a lot of information about the account that I was interested in and answered my queries. Reviewed on: 19th July 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreicate it. Response date: 20th July 2023

Great service

Very friendly professional staff who always treat one as their best customer. Reviewed on: 15th July 2023

Reply from Newbury Building Society Thank you for your kind words and for taking the time to leave feedback. We appreicate it. Response date: 17th July 2023

New Account for Existing Customer

I have been a customer for a little over a year and was looking to open a new account. I tried this online, but had issues as my existing NI number had been entered automatically from my existing customer record but partially obfuscated and therefore wasn't accepted, but no option to correct it - this required my first contact with the savings team - they resolved it efficiently and communicated well by the next day I was ready to try again and was successful. Once opened I tried to fund my account, I sent money but this was returned. I enquired why and was advised I needed to provide ID - odd this was the case as I was an existing customer and using the same nominated account for my new account as my existing. A copy of bank statement was required, although no option to upload this electronically, requiring either a trip to the branch or snail mail. Overall I think Newbury has a great proposition and fantastic people - however, a review of the customer journey and policies would identify some very simple changes that would improve the customer experience and free time for the staff to focus on what they do best which is building relationships Reviewed on: 15th July 2023

Reply from Newbury Building Society Thank you for taking the time to provide this feedback, it does help us. We have shared your comments with our customer service team who are reviewing how processes can be made simpler and clearer, while retaining the regulatory steps we must take. We are looking at this closely and upgrading our online service to address some of the frustrations. Response date: 21st July 2023

very simple to do

being explained very well about the accounts by a very nice person . Reviewed on: 14th July 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 14th July 2023

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