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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8792 reviews)

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4.89

Based on 8,792 reviews, last reviewed 9th Sep 2026

17% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Very welcoming and helpful throughout opening of a n... Very welcoming and helpful throughout opening of a new account. Cannot fault the process. Good to speak to a real person in person. Reviewed on: 9th September 2026

Verified source

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8792)

Friendly and efficient

Set up a new account that was slightly complicated and required shuffling money around. All carried out well, friendly staff Reviewed on: 9th July 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreicate it. Response date: 10th July 2023

Opening a Senior Saver Account

Vasilka was extremely helpful and informative as she took us through the process of opening the joint Senior Saver account. A very pleasant half hour. Reviewed on: 9th July 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback and you kind words- we do appreicate it. We will be sure to share your comments with Vasilka, who will be so pleased to hear them. Response date: 10th July 2023

General update

Sarah was delightful, and very knowledgeable. answered all our questions and was really helpful and gave sound advice Reviewed on: 7th July 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback and you kind words- we do appreicate it. We will be sure to share your comments with Sarah, who will be so pleased to hear them. Response date: 10th July 2023

Opening new account

Very straight forward procedure. Good security controls in place Reviewed on: 7th July 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 7th July 2023

Very Poor

Newbury does NOT update its saving interest rates when base rates increase and in the few instances when it has it is very very slow (like months) to pass on any increase and when it does it's a very small part of the increase. I am therefore closing my account - Halifax has much better rates and instant access Reviewed on: 7th July 2023

Reply from Newbury Building Society Thank you for your feedback and we are sorry to hear that you are frustrated with the savings rates changes - we have made a number of increases to savings interest rates this year and depending on your account(s) we can send you dates and details of the increases, please email us if this would be of help. Response date: 7th July 2023

Customer service

It’s always a pleasure to go into my local branch of The Newbury Building Society as I am welcomed with a smile and very efficient members of staff who deal with any questions I may have so well done to you all. Reviewed on: 6th July 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback and your kind words - we appreciate it. Response date: 7th July 2023

Executor Account

Although Vasilka had not previously set up an Executor Account, she managed really well, was courteous and professional. Reviewed on: 4th July 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Vasilka, who will be so pleased to hear them Response date: 4th July 2023

Very impressed with the service so far-I hope it continues at this level

I have been contacted by telephone by Staceu Kemp who was very helpful and arranged to send me a Savings Pack at my request together with a couple of freepost envelopes for future deposits . It was good to be able to actualy speak with a member of staff rather than having to rely on the dreaded email system Reviewed on: 3rd July 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Stacey, who will be so pleased to hear them. Response date: 4th July 2023

Newbury Building Society Branch Review

I enjoy coming into Newbury building Society because they seem more customer focused. Reviewed on: 30th June 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 7th July 2023

Newbury Building Society Branch Review

Sarah was very helpful and informative. Reviewed on: 30th June 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. We will be share your comments with Sarah, who will be so pleased to hear them. Response date: 7th July 2023

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Newbury Building Society: Savings reviews

17% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Newbury Building Society: Savings now

Newbury Building Society Savings reviews (8792)

Friendly and efficient

Opening a Senior Saver Account

General update

Opening new account

Very Poor

Customer service

Executor Account

Very impressed with the service so far-I hope it continues at this level

Newbury Building Society Branch Review

Newbury Building Society Branch Review

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Mortgages

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