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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8688 reviews)

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4.88

Based on 8,688 reviews, last reviewed 11th Apr 2026

85% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Excellent service in Didcot The staff in the Didcot branch were extremely helpful when opening a children’s account. Communication was clear, everyone we dealt with was very plea... Read more Reviewed on: 11th April 2026

Latest lowest rating:

1

Not overly impressed. Why was I allowed to open an ISA account/transfer monies in before I had seemily completed the application process? Reviewed on: 9th April 2026

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Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Newbury Building Society Savings reviews (8688)

Reassigning existing accounts

We attended the Abingdon Branch "on spec" and were attended to at short notice. The staff could not have been more courteous and helpful. Reviewed on: 19th May 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we do appreciate it. We will sure to share your comments with our Abingdon branch colleagues, who will be pleased to hear them. Response date: 19th May 2023

Personal experience

Always received excellent service. Reviewed on: 18th May 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 18th May 2023

Simply brilliant, and helpful and very friendly staff

As above, brilliant, staff fantastic and friendly, it was a pleasure to open an account. Reviewed on: 17th May 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 18th May 2023

Excellent quick and efficient service

Because I was not able to visit our local branch due to illness, my husband delivered my form for a new ISA. This was immediately dealt with and the very next day I received confirmation by post that the transaction had been done. Reviewed on: 14th May 2023

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 15th May 2023

opening a new account online

I was surprised that as an existing customer I needed to provide a copy of my bank details for which you already had the details. As a consequence I had to make 2 trips to your Newbury branch when my first payment to that account was rejected and returned. Communication could have been better as to what documents were required. Reviewed on: 12th May 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with the relevant teams. Thank you again. Response date: 12th May 2023

Great friendly service with a smile,

I opened 3 accounts yesterday in the basingstoke branch and they were brilliant i am with Santander at the moment but i am going to transfer everything to them as they are far better and you dont have to pay an arm and leg. Reviewed on: 12th May 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with our Basingstoke branch, who will be so pleased to hear them. Response date: 12th May 2023

Efficient and speedy

I have not been a previous customer with Newbury but wished to open a Senior Saver account with them. These days, with money laundering/security regulations etc what was once a simple procedure is now highly complicated. Despite this, Richard navigated me through the procedure quickly and efficiently to a successful conclusion. My passbook arrived by post the very next day. I am very satisfied. Reviewed on: 12th May 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Richard, who will be so pleased to hear them. Response date: 12th May 2023

Thank you Stacey Kemp

We have just opened a saving account at Newbury Building Society. We found the experience extremely easy and Stacey was informative, professional and friendly. We are very grateful for her advice and expertise. Reviewed on: 11th May 2023

Reply from Newbury Building Society HI - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Stacey, who will be so pleased to hear them. Response date: 12th May 2023

A very pleasant and informative financial experience

I have passed the doors of Newbury Building Society many times over the 25 or so years I have lived in Newbury and never entered. Whilst reading the financial press in a nearby coffee shop, I was spurred into action to seek advice on a particular product I was interested in, a Children's ISA for our new grandchild. Of course, I could of looked a product up on line, but as I was near by the Newbury Building Society, I decided I would drop in and seek advice or at least some literature. As I entered the store, i was immediately greeted by Meredith, who listened intently to my initial request and then produced a simple piece of literature that covered the various savings products, it then became apparent that I could benefit from more than one of the savings products on offer, compared to that available from the other two banks I am with, particularly with regard to savings rates. I was then expertly passed over to a colleague of Meredith's, Rachel Hawkins who again took me through in detail the two products that seemed particularly suited to my requirements and I went ahead and set up the two accounts. Reviewed on: 10th May 2023

Reply from Newbury Building Society Hi - thank you very much for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Meredith and Rachel, who will be so pleased to hear them. Thank you again. Response date: 11th May 2023

Good and helpful experience by your friendly people

i went into the Newbury branch of the society initially to update something that was well overdue and that was to change my address on 2 accounts that i have had for years, also to update my books for the last three years interest. Your staff were so friendly and helpful. The lady pointed out to me that one of the accounts was a square deal isa and if i made my pound balance unto and over 50 pounds i could achieve one of your societies best interest rates. She also asked if there was anything you could do for me, i said having just got my pension i was looking for an account that would give monthly interest, she pointed me to your senior saver i went to Wetherspoons and pondered on it over breakfast. Then i immediately came back that day and opened my third account with you. Reviewed on: 9th May 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with the Newbury branch, who will be so pleased to hear them. Response date: 10th May 2023

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