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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8793 reviews)

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4.89

Based on 8,793 reviews, last reviewed 11th Sep 2026

20% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Very good experience , well explained Very good experience , well explained Reviewed on: 11th September 2026

Verified source

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8793)

Saving accounts

Very good Ms Parker was on time and explained everything clearly Reviewed on: 23rd May 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback and for your kind words, we appreciate it. Response date: 24th May 2023

Newbury Savings

The service was friendly and efficient. I was reassured by the high level of security. Reviewed on: 20th May 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreicate it. Response date: 22nd May 2023

Excellent help desk. Thankyou.

Your staff efficiently answered my queries with patience and lots of help to achieve my aim. Reviewed on: 19th May 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreicate it. Response date: 22nd May 2023

Payments

No information on payments in. nesesary to ring "help desk" to obtain information Reviewed on: 19th May 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do have information on our website for payments in, however we will look at how we can make this clearer. Response date: 22nd May 2023

A New High Interest Bond Account

I've had an existing members account for many years, and recently received an email telling me there was a new bond available for existing members only. The interest rate is exceptionally good. Opening the account was extremely straighforward, except I was slightly confused by the request for bank details even though I could only use money from the existing account and it seemed that the money would come from the bank account I'd just given. I had to go back the following day to work out how to transfer the money from my existing account. Apart from that easy stuff. Reviewed on: 19th May 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreicate it. We will take note on making the process more straight forward! Thanks again Response date: 19th May 2023

Reassigning existing accounts

We attended the Abingdon Branch "on spec" and were attended to at short notice. The staff could not have been more courteous and helpful. Reviewed on: 19th May 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we do appreciate it. We will sure to share your comments with our Abingdon branch colleagues, who will be pleased to hear them. Response date: 19th May 2023

Personal experience

Always received excellent service. Reviewed on: 18th May 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 18th May 2023

Simply brilliant, and helpful and very friendly staff

As above, brilliant, staff fantastic and friendly, it was a pleasure to open an account. Reviewed on: 17th May 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 18th May 2023

Excellent quick and efficient service

Because I was not able to visit our local branch due to illness, my husband delivered my form for a new ISA. This was immediately dealt with and the very next day I received confirmation by post that the transaction had been done. Reviewed on: 14th May 2023

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 15th May 2023

opening a new account online

I was surprised that as an existing customer I needed to provide a copy of my bank details for which you already had the details. As a consequence I had to make 2 trips to your Newbury branch when my first payment to that account was rejected and returned. Communication could have been better as to what documents were required. Reviewed on: 12th May 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with the relevant teams. Thank you again. Response date: 12th May 2023

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