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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8691 reviews)

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4.88

Based on 8,691 reviews, last reviewed 17th Apr 2026

86% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Just bought new isa product had a great experience a... Just bought new isa product had a great experience also had help with older products Reviewed on: 17th April 2026

Latest lowest rating:

2

I am trying to get online with no luck despite being... I am trying to get online with no luck despite being in touch with Newbury branch Reviewed on: 14th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8691)

On the financial ball

It went well and gave some useful pointers. Reviewed on: 14th April 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 17th April 2023

excellent customer service.

Local building society with easy access and excellent customer service Reviewed on: 14th April 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 14th April 2023

Excellent and efficient service

Keryn at the Wokingham branch gave excellent and very efficient service. She was friendly, clearly knowledgeable and went above and beyond what I was in there for. She independently followed up on a query as she felt an answer she had been given by head office was not entirely clear so sought more information. She then called me after I had left the branch to pass further information on. Reviewed on: 14th April 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Keryn, who will be so pleased to hear them. Response date: 14th April 2023

Poor communication

The following extract from an email sent to me sums up my experience with NBS, "I will be conducting a thorough investigation into your concerns. Once I have completed this, I will write to you again. I expect to be able to resolve it within two weeks but if this is not possible I will write to you with an update at that time". I received it on 14th of March and have had ZERO contact since. then. Reviewed on: 14th April 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback. We will pass your feedback onto the relevant team, thank you again. Response date: 14th April 2023

Is communication a problem?

I went to the Thatcham branch last Monday week., 11 days ago, to open two accounts It has taken 7 working days (Easter intervened) for this to actually happen, and for the last 2 or 3 days they have been trying to call me, but I have not been home early enough to return their call. I tried today and got through to another branch because Thatcham's switchboard was busy. Eventually, today, they sent a voicemail to say that the accounts were now open.. Why all this time?...and if that was the message, could they not have voice-mailed me before? Nevertheless, I like to use local businesses where possible and I am happy to invest locally too. Reviewed on: 14th April 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we're sorry for your experience. We will be looking into this and pass your comments onto the relevant team. Thank you again. Response date: 14th April 2023

Quick and Easy

I was recommended to the Newbury Building Society by a friend. The customer service was excellent and an advisor was able to see me straight away and set up a new savings account. Reviewed on: 14th April 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 14th April 2023

Saving with Newbury Building Society

We met Stacey to discuss our savings requirements, she was very helpful, taking the time to understand our requirements and suggest appropriate products. Reviewed on: 12th April 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it and will be sure to share your comments with Stacey, who will be so pleased to hear them. Response date: 13th April 2023

Super service Society !

Excellent service helped me to open an online account with the Society and details of subsequent investments have appeared promptly. Reviewed on: 9th April 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 11th April 2023

Friendly Discussion

I had a very nice chat with Daisy about opening an account. All very straightforward Reviewed on: 7th April 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. We will be sure to share your comments with Daisy - who will be so pleased to hear them. Response date: 11th April 2023

Professional

My local branch is friendly, professional and knowledgeable. Reviewed on: 7th April 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 11th April 2023

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