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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8697 reviews)

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4.88

Based on 8,697 reviews, last reviewed 23rd Apr 2026

89% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Very helpful and kind even given a cuppa while makin... Very helpful and kind even given a cuppa while making transactions Reviewed on: 23rd April 2026

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Latest lowest rating:

2

I am trying to get online with no luck despite being... I am trying to get online with no luck despite being in touch with Newbury branch Reviewed on: 14th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8697)

Straightforward process

On the whole, the procedure of opening a new account as a new customer was straightforward. The only minor 'glitch' was a significant delay between the arrival of the first and second of two emails that were required for setting up security for online services. Reviewed on: 3rd February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 3rd February 2023

Good

Good product, friendly & helpful staff Reviewed on: 3rd February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 3rd February 2023

Good once set up

It takes a while, 2 weeks or so, to actually set up and start using properly but seems ok once done. Good rate of interest. Online chat is helpful. It needs an app asap to make signing into one's account easier. Bit cheeky not allowing withdrawal of one's own funds for 14 days. What if it's needed in emergency? Not as slick and sophisticated as say, Nationwide or Skipton but worth it for interest rate. Wish there were more branches though. None down in west countrt. Reviewed on: 3rd February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it. We are currently working on updating our system and processes to improve the customer experience and part of this will include an app, so we will update all savers when this is available. Thanks again - we will share your comments with the customer service team who are looking at ways in which we can improve how we do things. Response date: 3rd February 2023

Simple to deal with

Popped into our local branch just before closing and the two friendly, efficient ladies talked us through our current accounts and helped us open a joint account. Very impressed with their knowledge and efficiency. Reviewed on: 3rd February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it. Response date: 3rd February 2023

Super efficient!

From my initial telephone enquiry about opening a new savings account and going on to actually opening it has been so easy with the guidance of the staff at Newbury Building Society. I obviously had a lot of questions to ask and telephone appointments were arranged for me to talk to someone about them, every question was answered clearly and not in a complicated way which can happen when discussing interest rates etc. I highly recommend them. Reviewed on: 3rd February 2023

Reply from Newbury Building Society Thank you so much for your kind words and for taking time to leave feedback - we do appreciate it. Response date: 3rd February 2023

Open an account

Friendly and efficient service Nice to talk to someone sat a desk Reviewed on: 3rd February 2023

Reply from Newbury Building Society Thank you so much for taking time to leave feedback - we do appreciate it. Response date: 3rd February 2023

Very helpful

Sarah Jones (Thatcham branch) is very knowledgeable and friendly. She took time to explain my options, she gave good advice and helped me register a lasting power of attorney and set up new savings account with a better rate. At no time did I feel rushed. Reviewed on: 2nd February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it and will be sure to share your comments with Sarah, who will be so pleased to hear them. Response date: 2nd February 2023

Helpful and easy to open an account

Walked into Newbury BS and asked to open a savings account, although the staff were busy they managed to open an account for me and I walked out having achieved what I came in to do! Reviewed on: 1st February 2023

Reply from Newbury Building Society Thank you so much for taking the time to leave feedback, we do appreciate it. We will be sure to share your comments with our colleagues in the Alton branch who will be so pleased to hear them. Response date: 2nd February 2023

Execllent

I wanted some one to talk to and advise where to invest my savings and provide a good deal and service and they met the bill precisely. I would recommend them. Reviewed on: 1st February 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 1st February 2023

Newbury Building Society Branch Review

Everything is excellent, friendly service. Reviewed on: 31st January 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 8th February 2023

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