Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8705 reviews)

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4.88

Based on 8,705 reviews, last reviewed 25th Apr 2026

87% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

John was really helpful in Thatcham branch. John was really helpful in Thatcham branch. All staff very friendly and helpful Reviewed on: 25th April 2026

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Latest lowest rating:

2

I am trying to get online with no luck despite being... I am trying to get online with no luck despite being in touch with Newbury branch Reviewed on: 14th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8705)

Fairly easy to open account but too early to ask if I would recommend NB Society to friends/family.

Generally straight forward but unusual in requiring to open and read several long documents before allowing to continue with application. Information on making initial deposit could have been clearer and provided earlier in process. Reviewed on: 6th January 2023

Reply from Newbury Building Society Thank you for your feedback - we do use it to review processes and forms and this will be helpful. Thank you Response date: 6th January 2023

Faster Payments

Faster payments seem to take a long time to reach my account. The first faster payment took over 5 hours which worried me that I had put in the wrong details. I would have appreciated a warning about this. Reviewed on: 6th January 2023

Reply from Newbury Building Society Thank you for flagging this and we will pass this on to our Customer Service team to review. Many thanks for taking time to provide feedback. Response date: 6th January 2023

Opening Savings Accounts

Booking an appointment over the phone was straight forward and opening an account was quick and easy. Hazel the customer service advisor was friendly and explained what was needed about the accounts I was interested in and other information about the building society. Reviewed on: 4th January 2023

Reply from Newbury Building Society Hi Helen - thank you for taking the time to leave us your feedback, we really do appreciate it. We will be sure to share your comments with Hazel, who will be so pleased to hear them. Response date: 5th January 2023

Useful and friendly discussion

The meeting gave me the information I needed. Reviewed on: 2nd January 2023

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 3rd January 2023

Newbury Building Society Branch Review

Pleasant office, able to sit down at cashiers counter welcoming courteous staff, good advice but no pressure. Reviewed on: 31st December 2022