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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.90 (8749 reviews)

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4.90

Based on 8,749 reviews, last reviewed 23rd Jun 2026

55% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Changing accounts. I asked about account with higher interest and was immediately helped - all very quick and efficient Reviewed on: 23rd June 2026

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8749)

Friendly and helpful advice

Reviewed my savings with a member of the team and opened another account. Delighted with the Charity Saver which I had previously not considered. Now through the Newbury, my savings are helping raise funds for Alzheimer’s. Such a good idea. The staff member was very friendly and knowledgeable. Reviewed on: 20th January 2023

Reply from Newbury Building Society Hi - thank you very much for taking the time to leave us a review, we really do appreciate it. Response date: 20th January 2023

Good Service

Very welcoming on a Monday morning, with friendly and cheerful staff. I am a new member to the society and they very thoroughly took me through the process of opening a new account. Nothing was too much trouble. It's always nice to know that you can have a face-to-face conversation at the branch given that so much is now down to technology and being online. Reviewed on: 20th January 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 20th January 2023

Having to wait 8 days for an appt

All great once we got seen but too long to wait. Other building societies were able to help immediately Reviewed on: 20th January 2023

Reply from Newbury Building Society Hi - we are sorry that the wait was longer than expected, we have been through a particularly busy period and have adjusted our appointment times to try and ease this issue. Response date: 20th January 2023

Very Helpful Assistance

Having just opened two accounts with Newbury I had several queries. The lady (I believe it was Gemma) helped me over the telephone and then followed up with a message advising everything had been completed as per my instructions. Very happy with the service. Reviewed on: 20th January 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 20th January 2023

Children saving accounts

It was informative and Paula explained all the options available to me for the children’s saving accounts. Reviewed on: 20th January 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Paula, who will be so pleased to hear them. Response date: 20th January 2023

very positive feedback

Thank you for your kind and informative help in choosing the right savings account for me. Reviewed on: 19th January 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback and you're welcome. Response date: 20th January 2023

Great savings accounts

Great savings accounts, very fair rates and excellent customer service, very friendly staff and they always answer the telephone. Can't speak highly enough of them. Reviewed on: 19th January 2023

Reply from Newbury Building Society Hi Angela - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 19th January 2023

The account was straight forward to open and someone was always on the end of the telephone to answer any questions.

Very impressed with customer service! Reviewed on: 19th January 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 19th January 2023

Better than anywhere else I know!

The service that you get here is second to none. Far better than elsewhere. The staff really care about the customers Reviewed on: 19th January 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 19th January 2023

Successful opening

Booked appointment a few days earlier, completed application, paid initial deposit, left to continue my day. Passbook arrived a few days later with account number, etc. Set up online access and all done! Quick with no hassles. Reviewed on: 17th January 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 17th January 2023

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