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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.90 (8749 reviews)

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4.90

Based on 8,749 reviews, last reviewed 23rd Jun 2026

55% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Changing accounts. I asked about account with higher interest and was immediately helped - all very quick and efficient Reviewed on: 23rd June 2026

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Review Newbury Building Society: Savings now

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Newbury Building Society Savings reviews (8749)

No reply to my email

I’m very annoyed that although you’ve done electronic ID verification on my account you have stated that ‘on this occasion you require sight of a bank statement’. Why was I not notified of this when I opened the account as I’m not happy sending you a bank statement where you can see my transactions. I have been personally regulated by the FCA since 1987 and I take your request as an insult. Furthermore, you have failed to reply to my secure email sent via my account. I will be moving my money away from you very soon and will be advising my clients not to invest with you. Reviewed on: 13th January 2023

Reply from Newbury Building Society Thank you for for your feedback - we are sorry to hear that you have not had a response, we would like to contact you about this as soon as possible, please can you email us at marketing @newbury.co.uk so that we can investigate what has happened? Response date: 13th January 2023

New savings account-easy job

With interest rates low at the moment we were looking for an easy access account that paid higher than the banks. Also liked the idea that there are branches you can visit plus a long established society. Reviewed on: 13th January 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 13th January 2023

Great support from office staff

I opened my online account over the Christmas period which caused a few delays due to staff being on leave. But when I phoned the Newbury Office to progress matters I was very impressed by the extremely helpful and friendly staff who handled my queries Reviewed on: 13th January 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 13th January 2023

A very friendly and easy experience.

Opening a new account as an existing member, it was conducted professionally and with no fuss or bother. Reviewed on: 13th January 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 13th January 2023

Plain and simple

I knew exactly what to expect from the product I chose as the TC document was well laid out. Registering for online access was also very easy to set up and I feel confident I am able to manage my account online securely. Reviewed on: 13th January 2023

Reply from Newbury Building Society Hi Lynne, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 13th January 2023

Excellent customer service

Dealt with Tracie Kidd, she was excellent and could not do more. Reviewed on: 13th January 2023

Reply from Newbury Building Society Hi, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Tracie, who will be so pleased to hear them. Response date: 13th January 2023

Best financial institution!

Newbury Building Society is great. The customer service is always of a high standard and personal to every need. Reviewed on: 11th January 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 12th January 2023

A fantastic service

Laura, although in training, was extremely efficient and explained everything thoroughly Reviewed on: 11th January 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Laura, who will be so pleased to hear them. Response date: 12th January 2023

Amazing and Friendly Service

The Service at Newbury Building society is exceptional all the staff are very friendly and helpful. The society offer lots of different products and the interest rates are also very good I currently have 3 savings accounts with the society and plan to open more in the future due to the ease and convince of having a local building society! Reviewed on: 11th January 2023

Reply from Newbury Building Society Thank you Leah for taking time to leave feedback and for your kind words. We appreciate it! Response date: 11th January 2023

Top Tier Customer Service

I opened a savings account with Newbury last year and have been impressed not just with the competitive interest rate I have received (encouraging to see in current economic climate), but the outstanding level of customer service demonstrated by the savings team. My application and funds were processed quickly and I always receive a warm, welcoming and informative approach whenever I contact them. I truly feel like a valued member and not just a statistic as I do with larger financial institutions. Reviewed on: 10th January 2023

Reply from Newbury Building Society Thank you Matthew for taking time to leave feedback and for your kind words - we do appreciate it. Response date: 11th January 2023

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Newbury Building Society: Savings reviews

55% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Newbury Building Society: Savings now

Newbury Building Society Savings reviews (8749)

No reply to my email

New savings account-easy job

Great support from office staff

A very friendly and easy experience.

Plain and simple

Excellent customer service

Best financial institution!

A fantastic service

Amazing and Friendly Service

Top Tier Customer Service

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Mortgages

Join Smart Money People

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