Write a review

Newsletter

Go to business site

Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8795 reviews)

View other Newbury Building Society products

4.89

Based on 8,795 reviews, last reviewed 14th Sep 2026

20% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

I came in to open an ISA with transferred funds from... I came in to open an ISA with transferred funds from my savings account. My first ISA. Vasilka was brilliant. If I was still working I'd have tried to... Read more Reviewed on: 14th September 2026

Verified source

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

Visit provider site Read all reviews Write a review

About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Review Newbury Building Society: Savings now

Help others make smarter decisions by sharing your own experience.

Write a review

Newbury Building Society Savings reviews (8795)

Friendly and efficient service

Opened two children’s ISAs in the Winchester branch. Very friendly and professional personal service. Much easier than dealing with the bigger high street banks. Reviewed on: 26th January 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback -we appreciate it and will be sure to share your comments with our colleagues in Winchester, who will be so pleased to hear them. Response date: 27th January 2023

EXCELLENT CUSTOMER SERVICE

Leanne was great, she was very patient with me especially with my newborn baby, explained everything clearly. Reviewed on: 26th January 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback -we appreciate it and will be sure to share your comments with Leanne, who will be so pleased to hear them. Response date: 27th January 2023

Excellent service

Very helpful and knowledgeable staff. Excellent service from start to finish. Reviewed on: 25th January 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 25th January 2023

Very straightforward to open an account on-line

I wanted to open a joint savings account on-line which I managed without any difficulty. Reviewed on: 24th January 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 25th January 2023

Takes 2 weeks to open an account

Tried to open an account online. Seemed to go all right but after a few days I needed to provide extra ID. After this I had to wait over a week to get a verification code. Although I wanted to be able to manage the account on-line I now find if I want to use the local branch I need to ask for a passbook - more delays. I do wonder if it was worth it. Reviewed on: 24th January 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we are sorry that your opening account was longer - we will look into what happened as this is normally a much quicker process. Thank you for flagging this with us and we will be sure to review this. Response date: 25th January 2023

New Savings Account assessment

Although we have 2 existing savings accounts with the Branch we were told we had to have an appointment to open a 3rd. The financial advisor (Laura) went through all our basic information even though you already had it obviously. We proceeded to open the new account with a cheque for £8000. The process seemed laborious for just opening a new account. There is no criticism of Laura who acted professionally at all times. Reviewed on: 23rd January 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - which we take seriously, there are regulatory requirements from time to time that can seem repetitive - we will review this to see if there is something we can improve upon. Thank you Response date: 24th January 2023

Amazing, lovely

Really happy Paula Really explained everything clearly and so I understood and I have know opened up two saving accounts for my children thank you Reviewed on: 23rd January 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it and will be sure to share your comments with Paula, who will be so pleased to hear them. Response date: 23rd January 2023

Helpful member of staff.. Rachel Hawkins

Although I hadn't booked an appointment to open a new savings account a meeting room was vacated in order that I could do this Reviewed on: 22nd January 2023

Reply from Newbury Building Society Thank you for your kind words and for taking time to leave feedback - we appreciate it and will be sure to share your comments with Rachel, who will be so pleased to hear them. Response date: 23rd January 2023

Good help with teething problems

We needed to talk to staff to clarify problems when opening the Joint Account. However, everyone was very helpful and our difficulties were ironed out in a pleasant manner. Great to be able to speak with real people, rather than online chat! Reviewed on: 21st January 2023

Reply from Newbury Building Society Thank you for your kind words and for taking time to leave feedback - we appreciate it. Response date: 23rd January 2023

Great Customer Experience

I opened a Senior Saver account online. It was so simple to do with very clear and easy to follow instructions. I love it that they also make it easy for me to visit one of their local branches with a passbook as well if I want to, despite it being an online account. So many banks/building societies are leaving the high street, it's comforting to know that Newbury Building Society aren't following that trend and that their customers can still go in and chat face to face. Reviewed on: 21st January 2023

Reply from Newbury Building Society Thank you for your kind words and for taking time to leave feedback - we appreciate it. Response date: 23rd January 2023

Do you have a different Newbury Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Fixed Term Savings
from NatWest 4.50 from 22 reviews
Notice savings account
from Vida Bank 0.00 from 0 reviews
Savings
from Charity Bank 4.16 from 4 reviews

Want to see more from Newbury Building Society?

Mortgages
from Newbury Building Society 4.84 from 1417 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub