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Newbury Building Society: Savings reviews

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4.88
Based on 8,705 reviews, last reviewed 25th Apr 2026
87% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
7%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

John was really helpful in Thatcham branch. John was really helpful in Thatcham branch. All staff very friendly and helpful Reviewed on: 25th April 2026
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Latest lowest rating:

2

I am trying to get online with no luck despite being... I am trying to get online with no luck despite being in touch with Newbury branch Reviewed on: 14th April 2026
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Jean B
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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8705)

Newbury Building Society Branch Review

5
Relaxed, friendly athmosphere, exceptional experience. Reviewed on: 31st December 2022
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Verified Member
Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 16th January 2023
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Newbury Building Society

Newbury Building Society Branch Review

4
Friendly service, higher interest rate would be good. Reviewed on: 31st December 2022
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Verified Member
Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 16th January 2023
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Newbury Building Society

Newbury Building Society Branch Review

5
All staff happy to answer any queries, they are always kind, polite and interested. Reviewed on: 31st December 2022
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Verified Member
Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 16th January 2023
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Newbury Building Society

Newbury Building Society Branch Review

5
Excellent customer service, however would have been even better if could have opened an account on initial visit, second visit necessary. Reviewed on: 31st December 2022
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Verified Member
Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really appreciate your feedback. Response date: 16th January 2023
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Newbury Building Society

Newbury Building Society Branch Review

4
Loosening of rules around withdrawal of funds from savings account, child account does not support online withdrawal. Reviewed on: 31st December 2022
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Verified Member
Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. We will be sure to share your comments with the relevant teams. Response date: 16th January 2023
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Newbury Building Society

Newbury Building Society Branch Review

2
Do not like the new update build as a customer- lacks privacy exposure. Reviewed on: 31st December 2022
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Verified Member
Reply from Newbury Building Society Hi - we appreciate the time taken to leave us your feedback, thank you. Response date: 16th January 2023
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Newbury Building Society

Newbury Building Society Branch Review

5
It's local, you can go in and talk to someone. Reviewed on: 31st December 2022
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Verified Member
Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 16th January 2023
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Newbury Building Society

Newbury Building Society Branch Review

4
The refurbishment of Newbury looks very nice, but I felt when I visited today the cash desk seemed to be open and not secure enough for staff and customers. Reviewed on: 31st December 2022
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Verified Member
Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 16th January 2023
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Newbury Building Society

Newbury Building Society Branch Review

5
Refurb very good, entrance area needs attention, people stand in doorway blocking in and out. Reviewed on: 31st December 2022
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Verified Member
Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate your feedback. Response date: 16th January 2023
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Newbury Building Society

Newbury Building Society Branch Review

3
The revamp is horrendous, not very secure for customers (vagrents often sit on the bridge opposite) now they can see all transactions, nowhere for customers to sit. Reviewed on: 31st December 2022
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Verified Member
Reply from Newbury Building Society Thank you for taking time to provide your feedback. Our security is considered in the branch. If you would prefer a private room for your transaction or a till point further in the branch, please do let our team know and they will assist. Seating is in a booth and chairs by the window which are the same in number as our previous configuration, but we always can offer more if they are all in use. Response date: 16th February 2023
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Newbury Building Society

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