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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.9 (8747 reviews)

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4.90

Based on 8,747 reviews, last reviewed 19th Jun 2026

55% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

My recent access to a bank in my hometown Can access my local branch with my home town just by walking in and on most occasions find no one in front of me in a queue. Face to face help from ... Read more Reviewed on: 19th June 2026

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8747)

Great products and even better customer service!

Maricel was great at explaining all the products available to me and ensuring everything was fully explained to me. Thank you! Reviewed on: 23rd November 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. We will be sure to share your comments with Maricel, who will be so pleased to hear them. Response date: 24th November 2022

Thatcham branch was so helpful

Sarah was very friendly and helpful. Thoroughly explained all my options and subsequently opened 2 saving accounts. Reviewed on: 21st November 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it and will be sure to share your comments with Sarah and the team at Thatcham who will be so pleased to hear them. Response date: 22nd November 2022

Opening accounts

The service was excellent and all explained very well by Gladys. A very easy process opening 2 accounts. Reviewed on: 21st November 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. We will be sure to share your comments with Gladys, who will be so pleased to hear them. Response date: 22nd November 2022

Professional service!

Great telephone service, easily understood , very clear. Reviewed on: 18th November 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it. Response date: 21st November 2022

Friendly and efficient service

The manager at your Abingdon branch was extremely helpful and made the process easy for me. Reviewed on: 18th November 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback and for your kind words - we will be sure to share with our colleague at Abingdon branch, who will be so pleased to hear them. Response date: 18th November 2022

Transferring ISA

It was great to go through the process in person in my local branch, the Wokingham branch staff were extremely helpful & informative. I was also able to speak to someone at the head office to confirm the application had been processed. I really value being able to speak to someone rather than rely on automated on-line systems and the saving rates are good too. Highly recommended. Reviewed on: 18th November 2022

Reply from Newbury Building Society Thank you so much for your kind words and for taking time to leave feedback. We appreciate it and will be sure to share your comments with our colleagues in Wokingham branch. Response date: 18th November 2022

Bank local!

Great rates and the absolute best customer service Reviewed on: 18th November 2022

Reply from Newbury Building Society Hi - Thank you for taking the time to submit a review, we really appreciate it. We are glad that your experience with us was positive. Thank you once again, take care. Response date: 18th November 2022

Excellent savings advice!

Met with the lovely Sarah in the Thatcham Branch. She gave me clear advice and helped me decide which account was best for me. Reviewed on: 16th November 2022

Reply from Newbury Building Society Hi - Thank you for taking the time to leave a review, we really appreciate it. We will be sure to share your comments with Sarah in our Thatcham branch, who will be so pleased to hear them. Response date: 17th November 2022

Very nice welcome

My wife has been a member for some time, as I wanted to open a new savings account she recommended The Newbury, so as we were in Newbury we visited temporary branch at our head office on Bartholomew Street, and was very happy with the lady that help me to open my account. Reviewed on: 16th November 2022

Reply from Newbury Building Society Hi - Thank you for taking the time to leave us a kind review, we really do appreciate it. Response date: 17th November 2022

Top customer service, advice and knowledge

A breath of fresh air, Friendly top customer service with great knowledge and advice, imagine ringing a branch and speaking to somebody who is able to help you, give advice and arrange a meeting quickly, that’s The Newbury Reviewed on: 15th November 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback and for your kind words - we will be sure to share with the team at Wokingham :-) Thank you! Response date: 16th November 2022

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