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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.896608342460340105 (8747 reviews)

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4.90

Based on 8,747 reviews, last reviewed 19th Jun 2026

55% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

My recent access to a bank in my hometown Can access my local branch with my home town just by walking in and on most occasions find no one in front of me in a queue. Face to face help from ... Read more Reviewed on: 19th June 2026

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8747)

Opening new acco

Both Tracey’s that that I dealt with while opening my new account & updating my name change were very informative & pleasant, I’m happy with how the transactions went Reviewed on: 28th November 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we will be sure to share your comments with Tracey and Tracie, who will be so pleased to hear them. Response date: 28th November 2022

I had excellent professional service from one of your team members at the Newbury branch

It was a pleasure to visit your branch in Basingstoke this week The service was very personal and professional would recommend to anybody Reviewed on: 26th November 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 28th November 2022

Pleasant and helpful

I had to wait several days to get an appointment but when I went in to open an account yesterday they were very pleasant and helpful. Reviewed on: 25th November 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 28th November 2022

Helpful advice and guidance

Daisy explained everything very clearly both in respect of the bond that I was asking about and about the new savings account for my husband and myself and told us what would happen. Reviewed on: 25th November 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Daisy, who will be so pleased to hear them. Response date: 28th November 2022

opening new account

appointment was needed. staff member was on time and opening the account was straight forward Reviewed on: 25th November 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a kind review, we really do appreciate it. Response date: 25th November 2022

Very helpful staff

When I had a problem opening a new savings account it was a refreshing change to be able to talk to a real person. Gemma Loosen was cheerful, bright and very helpful, couldn't be more satisfied with NBS service. Reviewed on: 25th November 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Gemma, who will be so pleased to hear them. Response date: 25th November 2022

Opening new account

Very straightforward and quick process Reviewed on: 25th November 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it Response date: 25th November 2022

Cash ISA

Rob was very friendly and explained everything we needed to know about our investment Reviewed on: 25th November 2022

Reply from Newbury Building Society Hi Mr Samways, thank you for taking time to leave feedback - we appreciate and will share your comments with Rob who will be pleased to hear them. Response date: 25th November 2022

Polite, professional and personable

Easy & simple process to set up an account via e-mail and internet. Really helpful customer staff at the end of a phone ( yes, real people and it only took a couple of minutes to speak to someone vs option 8, option 5, option 3, etc etc.) Thank you Reviewed on: 25th November 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we appreciate it. Response date: 25th November 2022

Mrs

Highly recommend very east process and nice to speak to an indvidual on a Saturday morning unlike most banks and building society Reviewed on: 24th November 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 25th November 2022

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