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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (7889 reviews)

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4.87

Based on 7,889 reviews, last reviewed 18th Jul 2025

9% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Courteous and friendly service. Courteous and friendly service. All queries answered fully. A very enjoyable experience. Reviewed on: 18th July 2025

Latest lowest rating:

1

NatWest app won't pay in Can't access online to put money into my new accounts Reviewed on: 1st May 2025

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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Newbury Building Society Savings reviews (7889)

Newbury building society

Always very helpful and friendly. Reviewed on: 20th April 2021

Reply from Newbury Building Society Hi, thank you for leaving feedback - we appreciate it Response date: 21st April 2021

All made so easy

The combination of telephone conversations and branch visit were conducted very professionally and efficiently to make the opening of multiple accounts for the family an easy and straightforward event. Reviewed on: 18th April 2021

Reply from Newbury Building Society Hi Peter, thank you for taking the time to leave feedback - great to hear and we appreciate it. Response date: 19th April 2021

Lovely Staff, Very Helpful and Easy to Set Up

Recently opened new ISA for current tax year. Simple process and very helpful and communicative staff. I would have liked to have processed this all online but a form had to be printed, posted off etc but all was fine and appreciate great customer service. Thank you. Reviewed on: 16th April 2021

Reply from Newbury Building Society Hi Phillip, thank you for taking the time to leave feedback - much appreciated Response date: 20th April 2021

Excellent!

My initial enquiry was answered quickly and fully. Relevant forms received the following day and I was able to make an appointment for the following day. Sue was ready and waiting when I arrived. No hiccups and I can’t fault the service or the staff. Reviewed on: 16th April 2021

Reply from Newbury Building Society HI Maxine, thank you for your feedback - we will be sure to share your comments with Sue - thank you - we appreciate it. Response date: 20th April 2021

No clue on website as to where to post application caused problems

Wanted to open a Cash ISA. Branch only open morning so no good for me. Printed off form, completed and sent with cheque to Head Office (no clue on website where to send applications for new accounts). After a week of hearing nothing, phoned head office, was transferred to Andover branch, which was wrong branch. Only saving grace was lady in Andover branch who took ownership of my problem, phoned round your branches until she tracked my application down, and then phone dme back with an update that day. Great customer service. Passbook has now finally arrived but disappointed to see account not backdated to day it would have arrived at your head office (almost a week difference). Bit ungenerous in the circumstances Reviewed on: 16th April 2021

Reply from Newbury Building Society Hi Barry, we are sorry to hear that you experienced these frustrations. We will review the instructions and make them clearer. Response date: 20th April 2021

Super easy to setup a new savings account online

The online portal is really easy to use and if you do have any problems the chat function is there too. Reviewed on: 16th April 2021

Reply from Newbury Building Society Hi Alex - thank you for taking the time to leave feedback - we appreciate it Response date: 20th April 2021

Excellent friendly customer service

Staff always friendly and ensure that every aspect of your transaction is understood. The society offer consistently good rates for savers and reward their existing customers. Reviewed on: 16th April 2021

Reply from Newbury Building Society Hi - thank you for your feedback and taking the time to leave it - we appreciate it Response date: 20th April 2021

Helpful people

Very helpful and knew what they were talking about. Made sure I understood everything Reviewed on: 13th April 2021

Reply from Newbury Building Society Hi, thank you for taking the time to leave feedback, we really appreciate it. Response date: 14th April 2021

Cash ISA opening

prompt and comprehensive set up details Reviewed on: 12th April 2021

Reply from Newbury Building Society Thank you for your feedback - we appreciate it. Response date: 14th April 2021

New account

Excellent service received from the Andover branch of Newbury Building Society, initially spoke to someone on the phone who assisted with my queries and then visited the branch next day to open my account. Very friendly staff in the branch and a very quick and easy process to setup the account. My bank book has been received in the post and the online setup for the account was also very easy, better interest rate as well than the normal banks! Reviewed on: 10th April 2021

Reply from Newbury Building Society Hi Dave - thank you for your kind words and for taking the time to leave feedback for us - we appreciate it. Response date: 12th April 2021

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