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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8800 reviews)

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4.88

Based on 8,800 reviews, last reviewed 21st Sep 2026

23% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Tasha was so helpful. Tasha was so helpful. I came into the branch as i wanted to set up a standing order from my bank account to my Newbury account. She enquired if we had... Read more Reviewed on: 21st September 2026

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Latest lowest rating:

1

Disaster from start (and still unfinished!) My experience with Newbury has been a non‑stop disaster. The website is riddled with errors, the online journey constantly breaks, and I’ve been repea... Read more Reviewed on: 21st September 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8800)

Very friendly and helpful

It's nice to have a face to face with somebody over the counter instead of Internet banking Reviewed on: 16th May 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we really appreciate it. Response date: 17th May 2022

Excellent and efficient

Staff informative and friendly. Explained process and relevant changes. Reviewed on: 14th May 2022

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we really appreciate it. Response date: 16th May 2022

Know that staff will be fully efficient and charming

Before my last visit I said to a friend that all would go perfectly, as I wished - which it did. Reviewed on: 14th May 2022

Reply from Newbury Building Society Thank you for your kind words and for taking the time for providing this feedback - we appreciate it and so pleased to hear that we lived up to your expectations! Response date: 16th May 2022

Super Experience!

From start to finish the whole process was seamless. The lady who I had my appointment with was super knowledgeable and friendly. And I received my new pass book with 48 hours. Reviewed on: 13th May 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we really appreciate it. Response date: 16th May 2022

We plan to change from individual ISAs to a joint savings account.

We received a warm friendly greeting, firstly from Samantha who showed the options available. We then arranged an appointment to implement the change. Catherine was very helpful and thorough which made the whole process relatively easy. Reviewed on: 13th May 2022

Reply from Newbury Building Society Thank you for your kind words and for taking time to leave feedback for us. We will be sure to let Samantha and Catherine know about your kind feedback. Response date: 16th May 2022

Very polite and helpful staff

Very polite and helpful staff, especially Gladys at the Basingstoke Branch, and the gentleman who also helped. My experience exceeded my expectations, thank you. Well done. Reviewed on: 13th May 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback and for your kind words. We will be sure to share them with Gladys and the Basingstoke team. Response date: 16th May 2022

Opening a higher intrest accounts but retaining some capital in "old" accounts

Having been sent new interest rates after being customers for over 1 year, we opted to move money to higher interest accounts. At the same visit we were advised to keep some of the capital in the original accounts. Good customer service. Thank you. Reviewed on: 13th May 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it. Response date: 13th May 2022

Old Fashioned high quality service.

Old style service. Given C19 and general degradation of Customer Service it's refreshing to get a service that harks back to 'the good old' days. Hopefully it will catch on elsewhere. Reviewed on: 13th May 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 13th May 2022

Explained everything thoroughly!

Went through each account process step by step and answered all my queries. Reviewed on: 11th May 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really appreciate it. Response date: 12th May 2022

Extremely professional

A good level of knowledge of all aspects of financial options offered explained in a easy manner, made to feel at ease with no pressure. An excellent representative for the company. Reviewed on: 10th May 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 11th May 2022

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