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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8800 reviews)

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4.88

Based on 8,800 reviews, last reviewed 21st Sep 2026

23% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Tasha was so helpful. Tasha was so helpful. I came into the branch as i wanted to set up a standing order from my bank account to my Newbury account. She enquired if we had... Read more Reviewed on: 21st September 2026

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Latest lowest rating:

1

Disaster from start (and still unfinished!) My experience with Newbury has been a non‑stop disaster. The website is riddled with errors, the online journey constantly breaks, and I’ve been repea... Read more Reviewed on: 21st September 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8800)

Newbury Building Society Branch Review

Ease of access would like better rates on larger deposits Reviewed on: 31st May 2022

Reply from Newbury Building Society Many thanks for taking time to leave feedback - we appreciate it. Response date: 13th March 2023

registering for online and opening a new account

managed online with one phone call on a free phone number Reviewed on: 30th May 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 31st May 2022

Excellent Customer Service

I contacted customer service so that my account could be unlocked - I'd made an error logging in and the account was locked. The phone was anwered promptly and the situation was sorted out very efficiently. The customer service advisor was friendly and helpful. This makes such a change to my old savings bank where it takes an hour on hold to get through to someone. Reviewed on: 30th May 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback for us - we appreciate it. Response date: 30th May 2022

Happy with branch

Very happy with the friendliness and efficiency of the Winchester branch Reviewed on: 27th May 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we will be sure to share your comments with the branch team. Response date: 27th May 2022

Very good service

Nice approach from the member of staff we dealt with. He explained the different accounts that were available. Nice and polite and helpful. The Savings book turned up the next day with information. Thank you. Reviewed on: 27th May 2022

Reply from Newbury Building Society Thank you for taking time to provide feedback, we appreciate it. Response date: 27th May 2022

Abingdon Local Branch

Newbury BS, easy to set up a new account, download form pop into branch see a friendly face and account set up. What more can one wish for! Reviewed on: 23rd May 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback and for your kind words, we appreciate it. Response date: 24th May 2022

What's not to like

Opened a new account with relative ease online as like the branch based account it gave a very competitive interest rate. Also have a branch based account which was equally easy to open by post and/or a nice trip out to the local branch. The staff on the telephone and in branch are very friendly and helpful. The only downside is the limit is the maximum deposit level of their high interest rate accounts. Reviewed on: 20th May 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback for us - we review all feedback and it's valuable to us. Response date: 23rd May 2022

Helpful and courteous

Rachel helped me through the process in a professional and friendly manner. Reviewed on: 20th May 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it and will share your kind words with Rachel. Response date: 23rd May 2022

Great interest!

The member of staff who opened my new account was so personable. Everything was clearly explained regarding this product, alongside the opportunity to have a relaxed conversation with her. I will quite happily recommend Basingstoke branch to others as a result of my experiences. Reviewed on: 17th May 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it! Response date: 18th May 2022

Warm welcome!

Welcoming staff - not pushy - but friendly, professional and helpful giving clear explanations of the savings plans they offer. Reviewed on: 17th May 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a kind review, we really do appreciate it. Response date: 17th May 2022

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