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Newbury Building Society: Savings reviews

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4.89
Based on 8,677 reviews, last reviewed 6th Mar 2026
65% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
7%
See only 3 star reviews
1%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Newbury BS Basingstoke. Newbury BS Basingstoke.Lovely helpful lady, Hannah, very kind and explained everything. Reviewed on: 6th March 2026
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PB

Latest lowest rating:

1

In branch service review Very good, pleasant, very helpful staff and easy transactions. Reviewed on: 31st July 2025
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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Newbury Building Society Savings reviews (8677)

In branch service review

5
I find it easy to get money out and able to transfer to my own bank. The tellers are pleasant and helpful. Reviewed on: 30th June 2025
Reply from Newbury Building Society Thanks so much for your kind words! It’s always rewarding to hear that our efforts are making a difference. Response date: 9th July 2025
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Newbury Building Society

In branch service review

5
Face to face and info well explained. Reviewed on: 30th June 2025
Reply from Newbury Building Society Thank you for your kind words! Our branch teams work hard to provide a friendly and helpful service, and it’s wonderful to hear that reflected in your experience. Response date: 9th July 2025
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Newbury Building Society

In branch service review

5
Would prefer corticates to passbook but no choice as went in Branch. Reviewed on: 30th June 2025
Reply from Newbury Building Society Thanks for your feedback! We’d love to hear more about how we can turn your experience from good to great. Feel free to reach out anytime! Response date: 9th July 2025
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Newbury Building Society

In branch service review

5
Convenience of having a local branch, helpful information given. Reviewed on: 30th June 2025
Reply from Newbury Building Society Thanks for the great review! We’re so glad you enjoyed your experience and appreciate your support. Hope to see you again soon! Response date: 9th July 2025
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Newbury Building Society

In branch service review

5
I don't think there is any things that I can add for the better always found everything top rate. Reviewed on: 30th June 2025
Reply from Newbury Building Society Thank you for your lovely review! It means a lot to us that you took the time to share your experience. Response date: 9th July 2025
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Newbury Building Society

In branch service review

5
Very helpful staff in branch and on the phone. Reviewed on: 30th June 2025
Reply from Newbury Building Society Thank you so much for your kind words! We're grateful for your support. Response date: 9th July 2025
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Newbury Building Society

In branch service review

5
Dawn is very helpful such a friendly staff. Reviewed on: 30th June 2025
Reply from Newbury Building Society It’s always great to hear when someone like Dawn makes a positive impact. We appreciate your thoughtful review! Response date: 9th July 2025
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Newbury Building Society

I had problems with accessing my online account, I f...

5
I had problems with accessing my online account, I found in necessary to call customer service many times, they helped me reset passwords and memorable name. I am of the era where we don’t do technology but needs must, without the support of Gemma and Ellie, I would have given up. They were both patient (they needed to be) kind and helpful, we even ended up having a giggle. So now thanks to them I can get onto online banking through an App. You are never too old to learn. Thank you Gemma and Ellie. X Reviewed on: 24th June 2025
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Alison S
Reply from Newbury Building Society Hi Alison. Thank you very much for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with both Gemma and Ellie, who will be so pleased to hear them. Response date: 25th June 2025
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Newbury Building Society

very pleased with all excellent, I Would Highly Reco...

5
very pleased with all excellent, I Would Highly Recommend. Reviewed on: 13th June 2025
Dave D's avatar
Dave D
Reply from Newbury Building Society Hi Dave, we really appreciate you taking the time to share your feedback! It’s always great to hear that our efforts are making a difference. Thank you for your support! Response date: 16th June 2025
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Newbury Building Society

Went in to look at my saving to maximise my return g...

5
Went in to look at my saving to maximise my return going forward. Renata Warner talked through all my options and implement them immediately. Excellent customer service Reviewed on: 13th June 2025
John OBrien's avatar
John OBrien
Reply from Newbury Building Society Thank you for taking the time to leave feedback John, we do appreciate it and will share your comments with Renata, who will be so pleased to read them. Response date: 13th June 2025
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Newbury Building Society

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