NS&I Reviews

  Ratings based on 91 reviews       Last review 17 minutes ago    

NS&I are guided by guided by the values that matter to customers: security, integrity, straightforwardness, delivered with a human touch, pace and confidence. Smart Money People is the place for NS&I reviews. Read and write reviews to help increase...

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NS&I are guided by guided by the values that matter to customers: security, integrity, straightforwardness, delivered with a human touch, pace and confidence. Smart Money People is the place for NS&I reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Overall Rating

Good

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NS&I Review Insight

What are people saying in their reviews?

Communication

59% of feedback is Process related

Customer profile

Top Age Profile: 65+

Top Channel Preference: Online

NS&I Products 91

Premium Bonds

Is has highest odd's out off long term saver accounts with post office.

But still really bad. The odds keep on changing around and investment amount dosen't. Is only 1% now which practically winning nothing even with the maximum amount.

Reviewed on 29th November 2021
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Owen Salisbury
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Premium Bonds

So stingy not likely too win anything.

With maximum amount off savings the odds now so low even with the most invested in premium bonds not likely to win anything for at least 6 months or longer and take over full month to mature.

Reviewed on 3rd November 2021
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Owen Salisbury
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Premium Bonds

run by little hitlers who force you to jump more hoops then banks and pitiful winnings

4 accounts worth thousands and only won 2x£25 in ten years. They are now becoming really difficult to deal with as they try to force you to keep jumping hoops the website is becoming a full time job. Good riddance the thing is clearly rigged anyway as ... Read more

4 accounts worth thousands and only won 2x£25 in ten years. They are now becoming really difficult to deal with as they try to force you to keep jumping hoops the website is becoming a full time job. Good riddance the thing is clearly rigged anyway as there are few prizes for anyone we know.

Reviewed on 26th October 2021
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Pete
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Premium Bonds

Worth a go

It's a good gamble without loosing your stake

Reviewed on 8th October 2021
Tony Scott's avatar
Tony Scott
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Premium Bonds

onto a winner

Once you mange to get to speak to someone you can usually get the information you were seeking.

Reviewed on 18th September 2021
tony's avatar
tony
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Premium Bonds

Impossible to withdraw and to get access to your money

Tried to withdraw money from my account. The money has vanished from my premium bond account 8 days ago and still no sign of it on my current account. Nobody in the entire organisation knows what happened to the money and can do anything about it.... Read more

Tried to withdraw money from my account. The money has vanished from my premium bond account 8 days ago and still no sign of it on my current account. Nobody in the entire organisation knows what happened to the money and can do anything about it. Very worrying to hear they do not have a clue what they are doing with people money, when you realise that almost a third of the British population has saving invested with them.

Reviewed on 24th August 2021
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Brice Thurin
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Premium Bonds

Not fit for purpose!

The online process is outdated and clunky. I am consistently asked security questions which I cannot answer because they don’t apply. Failure to answer always results in account being suspended. You are advised to call the helpline. Staff are rude, a... Read more

The online process is outdated and clunky. I am consistently asked security questions which I cannot answer because they don’t apply. Failure to answer always results in account being suspended. You are advised to call the helpline. Staff are rude, argumentative and unhelpful. Let’s not forget it’s MY money NS&I!!!

Reviewed on 18th August 2021
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Susan
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Premium Bonds

Out sourced customer services

Customer services not aware of the contents in standard letters sent to... Read more

Customer services not aware of the contents in standard letters sent to customers.
Wanted to pass me to manager for clarification on details, on hold for 30 minutes.
Advisor to me that another department would email me, I asked her to confirm my email address.....There wasn't on in the system.... so I would never have received an email :-)
All I wanted to do was invest money. I'll look elsewhere now not backed by HM Treasury.

Reviewed on 21st June 2021
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Happy Havannah
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Premium Bonds

A lifetime of safe investment

Simply ,secure and good chances to win

Reviewed on 16th April 2021
Paul Marks's avatar
Paul Marks
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Income Bonds

Scammers the wont let you cash in your money

Have a very old account with NSI wanted to cash it... Read more

Have a very old account with NSI wanted to cash it in.
Sound their website frustrating and useless.
They give you email; chat and phone options that they do not reply to.
Emails ignored, to busy ALWAYS to chat, leave you for an hour on holding on phone and as soon as you get through they cut you off.
Trying to get resolver to help now, but that will take months as they plane covid.
Been trying to get my money back since 12/1/21.
DO NOT GO NEAR THESE PROPLE. I WOULDN'T GIVE THEM ANY STARS.

Reviewed on 26th February 2021
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Sam Kerr
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Premium Bonds

When some winnings went missing, NS&I blanked me!

When some winnings went missing, NS&I blanked me! Ignored me completely, it was as though it was a cover up! DO NOT TRUST THIS investment IMO

Reviewed on 26th February 2021
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Jj
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Premium Bonds

Winless

Purchased a large sum of premium bonds two years ago. I won almost every month for the first year, sometimes more than one win. The second year only two or three wins & nothing for the last four months. It seems newly purchased bonds win more often.... Read more

Purchased a large sum of premium bonds two years ago. I won almost every month for the first year, sometimes more than one win. The second year only two or three wins & nothing for the last four months. It seems newly purchased bonds win more often. Withdraw & reinvest every year.

Reviewed on 8th February 2021
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Trevor
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Premium Bonds

Incompetent Unpleasant Staff

When you call (and because the online system has little functionality, you will call them) the staff are useless. They are rude. They act like it's their money and not yours. The entire online system is 10 years out of date.

Reviewed on 6th February 2021
werner's avatar
werner
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Premium Bonds

WORRYINGLY INCOMPETENT

I transferred money to purchase Premium Bonds in December and I was advised to log into the online account to provide further information. I was unable to log in and despite trying to contact NS&I on many occasions, it was not until early January... Read more

I transferred money to purchase Premium Bonds in December and I was advised to log into the online account to provide further information. I was unable to log in and despite trying to contact NS&I on many occasions, it was not until early January that I received an email saying my application would be cancelled and my money would be refunded. Still waiting!

Reviewed on 8th January 2021
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Lucy
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Premium Bonds

IT Systems don't work

I have a considerable amount of money with NS&I in an "instant access". Their security system don't work and so I have been denied access to my money for over a month. My complaints are unanswered and I ran out of credit after waiting on the phone... Read more

I have a considerable amount of money with NS&I in an "instant access". Their security system don't work and so I have been denied access to my money for over a month. My complaints are unanswered and I ran out of credit after waiting on the phone for over an hour. Apparently the back office functions have been farmed out to a French firm based in India, which could explain why NS&I are unable to fix a long standing error in the Systems design. There appears to be no way to effectively complain and NS&I seem unregulated. I complained to the Treasury Minister responsible but that complaint has also been ignored. Do not trust NS&I. They are National Disgrace and should be closed down.

Reviewed on 28th December 2020
David Hawkins's avatar
David Hawkins
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Premium Bonds

Frustrating beyond belief

Trying to register existing accounts online for children who have now turned... Read more

Trying to register existing accounts online for children who have now turned 18.
Cant be done online as not enough 'credit information'
1 hour to get through to the call centre. They cant do it either and have to send forms out through the post.
6 weeks later received a temporary password - guess what - it doesn't work
Guess that's another 1 hour waiting to get through on the phone.
Morale of this story - do not try and digitally transform your business when you have neither the technical foundations or support team to support this ambition!

Reviewed on 21st December 2020
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Louise
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Premium Bonds

Fraudsters! DO NOT GIVE THEM YOUR MONEY

Do NOT give them your... Read more

Do NOT give them your money!
I've been communicating for three months with CEO Ian Ackerley's Executive Office. I have still not been able to arrange a refund. When I made my original investment with them, time I took out the maximum amount permitted.
Big mistake! They just wont give it back!

Reviewed on 16th December 2020
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Bernie
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Income Bonds

They've lost £500 sent to them ... unbelievably bad crowd

£500 was sent to them three weeks ago but still hasn't been credited to my account. Each time I phone it takes best part of an hour to get through. Their chat service is not working, and they don't accept emails. You can’t use their Message service ... Read more

£500 was sent to them three weeks ago but still hasn't been credited to my account. Each time I phone it takes best part of an hour to get through. Their chat service is not working, and they don't accept emails. You can’t use their Message service as it’s just from them to you. Absolute nightmare to deal with. I've complained to the Ombudsman, see what that does. Next step Small Claims Court. I can understand all the other appalling reviews.

Reviewed on 11th December 2020
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Joe
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Income Bonds

The biggest bunch of chancers since the Labour party

Invest with these idiots at your peril. These so called "customer service" cases were obviously cut from the same cloth or went to the same school judging how they treat investors. The same obnoxious school that turns out these 9 to 5 menial types... Read more

Invest with these idiots at your peril. These so called "customer service" cases were obviously cut from the same cloth or went to the same school judging how they treat investors. The same obnoxious school that turns out these 9 to 5 menial types for these large corporations, hence why people end up stressed because these prats can't grasp the fact that sometimes customers actually require a manager or someone with an IQ to deal with some issues. Invested fortunes over the years and still get treated like shit. They can't even action requests for cash withdrawals without many lengthy calls that go no where, hence creating aggressive behaviour. NEVER give these people your bank details because bank transfers end up in no mans land and you end up between NS&I and your bank trying to trace your money, which both deny they have. These obnoxious types totally refuse your request to speak to someone with a brain as its "company policy" NOT to do so, thus protecting even bigger idiots to stay calm in their ivory towers polishing their chairs with their arses and trying to look important. The CEO is about as much use as a dog with wheels and has the same attitude as Gerald Ratner towards his many wage & pension paying customers. If you choose to invest, contact companies house to get as much info on these people and where they live so you can collect your money in person if required via debt recovery companies or legal action. The sooner this company fails, the better off customers will be protected!!!

Reviewed on 9th December 2020
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Ray P
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Premium Bonds

Appalling and incompetent company

How I wish I’d read the reviews before opening an account The most incompetent and appalling service I’ve ever received in over 50 years of saving If you want to be severely stressed then by all means open an account!!!

Reviewed on 27th October 2020
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Anne lyttle
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