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One Call Insurance: Car insurance broker reviews

Name: Car insurance broker
Rating: 4.86 (23131 reviews)

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4.86

Based on 23,131 reviews, last reviewed 21st Feb 2026

98% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Great service. Great service. Good price. Overall happy Reviewed on: 21st February 2026

Latest lowest rating:

1

One Call is all you get when you make a Claim Ok until you make a claim, No Communication just on line Chat. When my car was recently written off by a Third Party I only had one phone call from th... Read more Reviewed on: 10th October 2025

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About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

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One Call Insurance Car insurance broker reviews (23131)

Avoid One Call Accident Management

Avoid their Accident Management Company at all costs. If you are with One Call insurance and you are considering using their Accident Management Company. DO NOT under any circumstances especially if you are Fully Comprehensive. So many reasons not to and I wish that someone had written this so that we could read it while we made our decision. 1) You can’t speak to anyone beyond the initial call. Just live chat where they cut you off constantly. 2) They make errors. Serious errors like getting the 3rd Party vehicle registration wrong. Despite having the correct information on our claim form (we have a copy. Always take a copy) plus WE recorded the initial phone call ourselves so we can’t be blamed. This error means we are three months into a simple non fault claim. No resolution on the horizon. 3) Do you need any more reasons? You can’t speak to them and they are unprofessional. Avoid under any circumstances. Reviewed on: 16th January 2023

Extortionate cancellation costs

Car policy £165. Sold car so cancelled policy after two months. They refunded £26.66.. complete rip. Compliant sent. Reviewed on: 14th January 2023

Astronomical cancellation charge.

This company is not flexible enough to allow me to transfer my insurance from one car to another then had the audacity to charge me £102 cancellation fee. This after initially saying it would not cost anything to transfer to another car. Reviewed on: 7th January 2023

Do not use this insurance company

I had to wait 4 weeks before car repaired despite telling them I needed the car for hospital appointments. You are unable to speak to anyone on the phone and it is all a live chat facility. Still waiting for a resolution to my complaint. You get bounced around different chat functions and have heard several people have encountered the same problems Reviewed on: 2nd January 2023

Struggling with the cost of living?

Struggling with the cost of living? Don't worry, One Call will kick your doors in for the sake of £60. Loyal customer of 5 years, with zero claims. Missed 1 x direct debit payment due to too many unexpected outgoings. One Call cancelled my policy, without telling me, and then tried to charge me for £170 for cancelling. I didn't cancel. I was unaware of the missed DD until they sent me a letter 3 weeks too late. It's 2022, and One Call are unable to contact you via email, aside from promotional emails getting you to sign up to other dubious policies. They sent a letter via pigeon in a festive postal strike. How did they eventually deal with it? Robotic customer service chat with zero culpability or compassion. Do you know what makes it worse? I tried a new quote for the exact same policy and it was £150 cheaper annually. Did they offer me that at renewal last time? No. They cancelled my policy for the sake of a missed £60, that they didn't tell me about. Cowboys. Reviewed on: 29th December 2022

Money grabbers

I cancelled a car policy 4 days after it auto renewed and had to use the online chat function as no telephone option on Sunday early afternoon even though this was within their office hours clearly stated on their website. I was charged £35.99 set up fee plus an additional £25.97 for the 4 days I was covered making the total I needed to pay £61.96. When I queried the £35.99, I was told was this fee was for cancelling in the cooling off period otherwise it would have been £55.99! So much for cooling off periods. When I did a simple pro-rata cost per month for the 4 days insurance it worked out to £201.27! I queried this and their response was “that’s not how it is worked out so your calculations are incorrect it is not pro rata’d” when I asked for his calculations he said it is calculated by the insurer and was unable to provide an answer. When I asked to speak to his advisor he said his advisor would give the same answer as they don’t get answers themselves as “we put the information into the system and insurer give us the cost back.” Their parting shot was that this was all in their Terms and Conditions. Good luck to anyone who has the time or inclination to spend hours trawling through pages of copy. What poor customer service and sneakily hiding behind the system. Yes, they get great reviews as it is simple to sign up etc. but beware of the hidden costs and their lack of trying to do the right thing for you. I normally don’t do reviews as my time is precious, but felt compelled to write one because they simply did not care.I won’t use them ever again and thank my lucky stars that I did not have to try to put in claim. Reviewed on: 20th December 2022

Impossible to reach

I can't see how this company can get a high rating. They have kept our car for repair for weeks, and their numbers and lines send you round in circles. The courtesy car now shows an alarm and their "emergency" number sends you to a chat line, Appalling. Reviewed on: 7th December 2022

Poor service

Cant speak to no one on the phone, i have been waiting 3 weeks to get my car back and no one is helping me. Reviewed on: 24th November 2022

BEST DEAL,

BEST OVERALL PRICE WITH EXTRAS INCLUDED. EASY TO DEAL WITH. WEB SITE EASY TO USE FOR SOMEONE WHO IS NOT VERY COMPUTER LITERATE. Reviewed on: 17th November 2022

Feel robbed

Cancelled insurance within the 14 day cooling off period signed up 9th November and cancelled today 11th of November and was charged 49.99 set up charge!!!! Insurance not due to start until December. Do all insurers do this ?? Reviewed on: 11th November 2022

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