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One Call Insurance: Car insurance broker reviews

Name: Car insurance broker
Rating: 4.86 (23131 reviews)

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4.86

Based on 23,131 reviews, last reviewed 21st Feb 2026

98% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Great service. Great service. Good price. Overall happy Reviewed on: 21st February 2026

Latest lowest rating:

1

One Call is all you get when you make a Claim Ok until you make a claim, No Communication just on line Chat. When my car was recently written off by a Third Party I only had one phone call from th... Read more Reviewed on: 10th October 2025

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About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

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One Call Insurance Car insurance broker reviews (23131)

Been with them for 8 years

I have been a platinum member and website fantastic to use. Any changes are easy to do. Reviewed on: 27th February 2023

Impossible to cancel a renewal

Policies renew automatically unless you can get through to a human by telephone or livechat. Have been on phone for 40 minutes and waiting a half hour for a live chat response. Wish I had known this before taking the policy out as very time consuming and frustrating Reviewed on: 21st February 2023

Absolutely rip off!!!

Stay clear from these people they lie they take in authorise payments didn’t receive tracker and I work from home so after 2 and a half weeks they have taken £389 out of my account. Won’t cancel unless I except 192 refund. Please just don’t go there. Can’t get through have to use a portal rude like anything. Should not be trading at all!!! Allison Reviewed on: 12th February 2023

Extremely poor company

One call, please please please, stay clear. Absolutely disgusting. Like one of the previous reviews, failed to enter a non fault accident which happened 3 years ago, my mistake, but was charged £98 even though they had much more than 48 hours to check details. Bizarre, after the policy started, then I was notified of the discrepancy, this company should not be allowed to trade. Cooling off period in my experience, is just that, maybe a small admin charge, but £49.99 plus charges, just be warned. If I could find a way of warning people on social media, I would do so. Maybe rip off Britain Reviewed on: 10th February 2023

Outraged

Cancelled my policy on the web chat as no other option before renewal. Gone to a different company now have a letter saying I am in debt to them for 142.18 when my policy was paid up to date. Challenged it on the web chat got a obviously fed up employee who couldn't give a stuff saying I didn't follow the cancellation policy. When the portal doesn't allow you to do it, no phone line what can you do. I obviously have no transcript to prove I cancelled before renewal. We all need this when we have no money . Reviewed on: 31st January 2023

Rubbish -one call

The worst of the worst ,I can't waste anymore of my time even to write the review, rubbish 3 months after nearly to be completed the file of the incident, and boom again from the begin. Never again and I will make sure everyone knows for their rubbish and anti-client way of work Reviewed on: 28th January 2023

Bunch of sharks

Bought insurance through comparison site. After week contacted by company claiming I'd failed to declare a previous incident. Which I had input on the site. Increased premium charged. What really annoyed was a £39 administration fee for their systems failure. Making the insurance more expensive than other I turned down on the comparison site. Reviewed on: 27th January 2023

OneCall - ironic for a company that doesn't allow calls

Completely incapable insurer. No phone lines, don't call you back when you request it, just left in the lurch. Reviewed on: 27th January 2023

Useless

Worst company I've ever had to deal with. You get passed from pillar to post and getting hold of a human is impossible - AVOID at all cost Reviewed on: 25th January 2023

FRAUDS! THEY USE THEIR OWN GARAGE TO TRY AND WRITE OFF YOUR CAR TO MAKE MONEY

If you want your mental health to fall in to a deep black hole then get car insurance with One Call Insurance/One Insurance/OC Motors! Whatever they want to call themselves!! I had a little accident over Christmas, hitting a wooden post and barbed wire. When I put my claim in, first claim and accident in nearly 23 years of driving I have totally fallen victim to fraud at its best and a massive scam to make money off me! In a nutshell I have had to withdraw my claim and my Dad and Brother DROVE my car from the repair garage that the insurance broker conveniently also own (OC Motors Reading!) After they told me my car is a CAT N write off as the repairs will cost in excess of £15,700!!! Conveniently the market value of my car is £16,000!!! They also valued my car at £11k before trying to take 16% off that value because I apparently didn’t declare 3 points were on my licence for a minor speeding fine from 2021! After arguing the toss over live chat (ironically one call insurance you can’t call! Everything is done over live chat) for over two weeks, repeatedly telling them I had categorically disclosed my points and asking them for evidence that to confirm I hadn’t declared information, they provided none and concluded they would still be taking 16% off my claim! All dealt with by their complaints company One Insurance…which is registered in Malta! Now, on to the fact that my car is absolutely not a write off by any stretch! This company, after demanding they send me a FULL breakdown of the estimate provided by their very own garage…they have tried to add items that were not even slightly touched! I hit everything on the driver side, the front bumper. The recovery guy drove it on to the back of the truck fine, no leaking, no strange sounds and no warning lights, and checked underneath…”there is no damage to the parts, it’s all cosmetic” According to this estimate, apparently I need new head lights both sides, new number plate, new back bumper, new exhaust, new sump, new side mirrors both sides…the list goes on! If I hadn’t taken photos of the car at the time I had the accident you would take from this estimate that the car had been hit by artic lorries, from both sides and front to back! and all in excess of £15k!!! They are absolute frauds! Refused to provide me with the courtesy car I have been paying for on my policy! I have since been quite frantic, in a complete mental and emotional whirlwind, Googling this company and wish I had done this before taking out insurance with them! They were fined just under a million pounds (including the sole shareholder personally!) in 2018 at the by the FCA for using client money to pay the shareholder, directors and fund their Malta based company…the same company who have incidentally dealt with my complaint! I have of course escalated this to the financial ombudsman and money supermarket but have had no choice but to retract the claim and try and get the car repaired myself…at the real cost! Or lose my car to a fraudulent write off and be in debt with the finance company! The fact that I have been paying insurance for more than half of my life and the one time I need to call on it I am completely duped and scammed! Reviewed on: 21st January 2023

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