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One Call Insurance: Car insurance broker reviews

Name: Car insurance broker
Rating: 4.79 (27986 reviews)

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4.79

Based on 27,985 reviews, last reviewed 10th Aug 2026

438100% increase in 5 star reviews

in the past 90 days

2600% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

One call insurance for almost 25 years. I have been a customer of One call insurance for almost 25 years. I have always received very great service and help whenever I needed one. Always wi... Read more Reviewed on: 10th August 2026

Latest lowest rating:

1

In the event of a claim Happy to take your money but terrible in the event of an incident. They claim to act on ‘your’ behalf but are a 3rd party outfit that are Claim Handle... Read more Reviewed on: 21st July 2026

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About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

One Call Insurance Car insurance broker reviews (27986)

Review of the One Call Insurance, Car insurance broker:

Car insurance review

Having looked for other car insurance One call has come out as one of the cheapest and the best value for money. I have recommend to other people to get a quote for there insurance. Reviewed on: 31st August 2023

Biggest mistake I made in 2023

One Call should rename their service….Do not bother to call! £30 New business surcharge, who on earth charges for new customers. Then in cooling off period, should you wisely change your mind and decide not to take up policy, there is a £49.99 charge to cancel policy before it even starts. In my case I have now received a letter charging me for a misrepresented claims history (fictitious) which I am unable to query as chat line disconnected me from 3 rd in queue after 15 minute wait. Reviewed on: 8th July 2023

Crap service!!! Avoid like the plague.

The website is completely useless. I have my van insured and cannot access the "customer portal" to have a live chat!!! I can't even get in to cancel my policy so I can use a more efficient and decent company. DO NOT waste your time with these clowns!!!!!!!!!!!!!!!! Reviewed on: 6th July 2023

Terrible company

My car was vandalised driver/passenger door kicked in reported to police made a claim well they have come up several reasons why not to pay for the repairs firstly because I didn’t tell them I had a part time bar job and they don’t insure bar staff then I was using the car to commute to work which I don’t I only live 10 mins from my work place, they have denied my claim saying it was an accident and I commute and now my insurance may be invalid but they can’t/won’t tell me if it has been cancelled absolute shysters Reviewed on: 5th July 2023

Expensive and a dreadful customer service

I was quoted £244 to insure my motor car which I accepted and paid in full, there was an additional charge of £27.74 which I was unaware of. The insurance certificate was not made available until nine days after payment. I did make an error in stating that my no claims were nine years when in fact it was eight. I was then charged an extra £92.33 bringing the cost of my policy to £366. I enquired on the chat service about cancelling the policy and was told that it would cost £85 to cancel. There was a cancellation fee of £49.99 plus a fee of 35.04 for time insured for nine days. I would not recommend One Call to anyone as the eventual costs can become much higher than the original quote, the is no telephone service and the chat line will cut you off. In all, the service provided by One Call is expensive and dreadful. Reviewed on: 5th July 2023

A totally incompetent outfit

Tried making a car insurance claim - it was so painful and chat with their BOT as they don’t have a phone line to talk properly on the phone, or if they do, it’ll drive you towards their chat BOT and you’ll end up wasting hours and hours trying to get any sense out of One Call Insurance, AVOID . Reviewed on: 1st July 2023

Be VERY Careful - Took Ombudsman to Resolve

I insured my family car (fully comp) through One Call Insurance as they appeared competitive. I was involved in a collision and given a settlement value for write off which was agreed but days later cut by approx two thirds as they’d made an error. I disputed this and then my insurance was declared void, effectively making me uninsured and liable. They cited a 'modification' which was in fact a straight swap, consumable service part. Staff would not listen and directors ignored my letters. From the Ombudsman's Final Decision; 'One Insurance originally explained that any part fitted to a car that was not a factory fitted part constituted a modification ... if this were correct, most cars wouldn’t be insured given the routine changes numerous car parts go through during a car’s lifetime of MOT’s, services and repairs as well as tyres changes – many with non-factory fitted parts' The real test of any company is when you are in a fix and need their help. In my experience this company appeared to take gleeful pleasure in throwing me to the wolves as though I'd been uninsured when they were challenged. This was a terrifying experience for 18 months and potentially left me exposed to many thousands of pounds of expense. Be very careful who you insure with and look for reviews from people who can say more than, “they were all very lovely when they took my premium”. You can also read ombudsman decisions to explore how some insurers cut up rough when it suits them. Reviewed on: 23rd June 2023

They wanted more money.

Got a quote on line for £324. I paid and then they said there was a mistake, even though all the details were correct, and wanted another £100. I cancelled but had to wait 5 days for a refund. Reviewed on: 18th June 2023

STAY AWAY FROM THIS COMPANY!!!!

They did not accept my No Claim Bonus even it has accepted another companies due to they want to charge extra £350 ...They advised to cancel my policy but they charged me extra £44 for only 3 days used the vehicle even they sent me message to not use vehicle in this period...But they charged me ..... Reviewed on: 16th June 2023

Small print charges

They are an OK company as far as I can tell; but those change your vehicle charges etc really annoy me so 1 star! Reviewed on: 14th June 2023

Appalling customer service

If I could give this company zero stars I would. Appalling customer service. Serious staffing issues making it extremely difficult to communicate with them. Phone queue goes on forever, ditto online chat. They have no email contact. I have spent days trying to cancel an scheduled renewal on my car insurance to stop them withdrawing in excess of £500 from my account. It has proved very difficult. I will never insure anything through this company again. Avoid, avoid avoid. Reviewed on: 25th May 2023

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