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One Call Insurance: Car Insurance Broker reviews

Name: Car Insurance Broker
Rating: 4.79 (11677 reviews)

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4.73

Based on 11,677 reviews, last reviewed 20th Sep 2024

1733% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Great customer service. AM20 was so helpful. Answered my questions and I felt listened too. Reviewed on: 20th September 2024

Latest lowest rating:

1

The advisor was great WT1, the portal itself is terr... The advisor was great WT1, the portal itself is terrible, slow constantly the threat of kicking out due to inactivity which wasn’t the case. Offering ... Read more Reviewed on: 17th September 2024

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About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

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One Call Insurance Car Insurance Broker reviews (11677)

Leah is very helpful, understanding and informative.

Leah is very helpful, understanding and informative. Reviewed on: 23rd January 2024

TG1 well recomennded

TG1 she was excellent made everything clear great help highly recomended Reviewed on: 17th January 2024

CA4 was professional and managed to get me a cheaper...

CA4 was professional and managed to get me a cheaper quote than I had accepted from another company. I'll be staying where I am for the next year Reviewed on: 17th January 2024

CA4 - VERY HELPFUL & CLEAR - Excellent service provi...

CA4 - VERY HELPFUL & CLEAR - Excellent service provided again, was able to match other online quotes. It will be my 3rd year sticking with One Call for my car insurance. Reviewed on: 17th January 2024

Avoid at all costs.

Avoid at all costs. I work in insurance and can honestly say this is the worst company I have ever come across. They couldn't add my daughter so I had to cancel the policy. No refund even though we paid all up front and only 5 months in. No way to contact them. Live chat conveniently cuts off if you want to cancel. Customer service staff who are completely incapable of answering any questions, listening, or providing any information that they are legally obligated to provide. Just send you back to live chat.. disgusting. NEVER USING AGAIN Reviewed on: 16th January 2024

READ THE 1 STAR REVIEWS

PRAY YOU NEVER HAVE TO CLAIM. I've never known a more devious insurer. Today i received "Notice of Legal Proceedings" From One Call Claims, they handle claims for One Call Insurance. We were stationary waiting to join a roundabout when the car behind shunted us, but no worries One Call told me on 4/5/23 that the drivers insurer accepted full liability, as expected. But today 10/1/24 One Call have changed the narrative and tell me "liability has not reached an amicable agreement" My educated guess, knowing how One Call are, is that they've heavily loaded the bill to the 3rd party insurers and so it is likely to go to District Court. IGNORE THE 5 STAR REVIEWS they are from people who were not claiming, just needing help with minor issues. READ THE 1 STAR REVIEWS and walk away Reviewed on: 11th January 2024

Ir2 Ilana was very efficient, helpful and patient -.

Ir2 Ilana was very efficient, helpful and patient - they were quick to respond to my queries and provided good customer service Reviewed on: 10th January 2024

Ir2 Ilana was very efficient .

Ir2 Ilana was very efficient . To the point and super quick at getting back to me Reviewed on: 10th January 2024

Helpful customer service but portal needs some work

Due for renewal and wanted to discuss as it had gone up considerably. Got ir2 customer service person after about a 10 minute wait who was very helpful and managed to get my quote down by going throught the options with me. Only really negative is that for some reason they had taken the details including renewal price off the portal over 5 days before renewal so couldn't see all the added extras without contacting them which is just causing longer customer service wait times. Reviewed on: 10th January 2024