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One Call Insurance: Home Insurance Broker reviews

Name: Home Insurance Broker
Rating: 4.84 (6232 reviews)

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4.84

Based on 6,232 reviews, last reviewed 31st Oct 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

4

House move When i asked for renewal due to house move, the quote was double. Cancellation was almost 100£ ridiculous. So had to cancel anyways, and get cheaper q... Read more Reviewed on: 31st October 2025

Latest lowest rating:

1

very disappointing service I had a burst pipe and was told that my insurance would not cover the damage to my cooker nor kitchen units, I was also told I had a £250 payment in m... Read more Reviewed on: 13th October 2025

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About this product

One Call Insurance provide cover for homes which include buildings and contents insurance. They also offer policies that cover holiday homes.

Policies include free home emergency cover, family legal cover and a 24-hour claims service.

One Call Insurance home insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, you can also leave a review and share your experience.

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One Call Insurance Home Insurance Broker reviews (6232)

Cancellation payment needed to pay outstanding amount

Cancellation payment needed to pay outstanding amount Reviewed on: 28th August 2024

Great customer service

Renewal figure was over 40% more than last year initially. However, after calling and speaking to Mia (MB1), the cover was increased and the cost reduced. More than happy with the outcome but why the inflated fee initially? I cannot fault the agent, Mia for friendliness, professionalism and help towards a positive outcome Reviewed on: 28th August 2024

Very unhelpful insurance

Been paying for home insurance for years with one call but when last may my ceiling collapsed, I turned to one call believing that this is one of those unplanned situations in life that we take out insurance policy for. Firstly Once Call was very dismissive, didn’t not even want to open a claim saying my ceiling falling under one of the exclusions with any investigation, inspection, or exploring how best they could help me. They then passed me to their underwriters Covea and they in turn passed me back to One call and this happened several time causing me anxiety, stress, making me feel stupid, helpless and vulnerable. Each time I called I’d be on the phone for over 45 minutes due to being put on hold and being passed around from pillar to post. 3 months on I’ve had no help at all from one call. Reviewed on: 23rd August 2024

Helpful and quick

Very helpful once I got online and very quick Reviewed on: 21st August 2024

All queries answered promptly

All queries answered promptly by live chat by DJ2. Happy with the service provided Reviewed on: 21st August 2024

Online service very convenient agent bc1 very helpful

Online service very convenient agent bc1 very helpful Reviewed on: 21st August 2024

Home insurance LA4 me

Ver good I’m happy from the service been provided by LA4 I Reviewed on: 21st August 2024

Good customer service through live chat

Customer adviser username OC3 was incredibly efficient and helpful with my query. I usually find live chat to be slow and frustrating but he was quick to respond and picked up my enquiry quickly after I got cut off. Reviewed on: 21st August 2024

Super quick cancellation :)

It was incredibly easy to get through to someone to cancel my policy. Usually with many companies, you have to jump through hoops to do so. My agent Lucy, LB5 was extremely helpful and I managed to get what I needed to get done with ease. Lucy kindly suggested some alternatives to get me to stay but I had already paid for a policy elsewhere. My reasoning for cancelling was down to cost. I thought nearly £40 per month for a property which was fully occupied was quite a lot Reviewed on: 21st August 2024

Online chat function was effective and clear to use.

Online chat function was effective and clear to use. The person at the other end helped explain details. Reviewed on: 21st August 2024

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