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Paragon Bank: Fixed Rate Cash ISA reviews

Name: Fixed Rate Cash ISA
Rating: 3.16 (19 reviews)

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3.62

Based on 19 reviews, last reviewed 7th Mar 2025

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

42%

16%

3 star

2 star

42%

Latest highest rating:

5

Competitive cash ISA products offering a good range... Competitive cash ISA products offering a good range of terms. Reviewed on: 7th March 2025

Latest lowest rating:

1

Awful Customer service, slow and frustrating I am a longstanding customer but they have been absolutely pathetic in my ISA transfer. Despite numerous calls to them and promises from staff to look... Read more Reviewed on: 22nd September 2023

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About this product

Paragon Bank Fixed Rate Cash ISA reviews (19)

Review of the Paragon Bank, Fixed Rate Cash ISA:

Worst bank we have ever dealt with and most unprofessional

We wanted to transfer a child cash isa into a3year fixed rate adult cash isa due to coming of age The application was made on line on 03/07/17 and we were asked to also provide I'd documents which needed to be verified and certified this was done and the documents sent to paragon on 7th July we heard nothing and contacted them again most unhelpful said they were waiting for ID documents again so we sent them again 19th received letter asking for transfer forms to be completed we returned same day 21 another letter received asking for ID documents to be sent we sent some more same day. 2nd August another set of id documents requested and sent again 4th August fresh documents verified and sent recorded delivery to paragon Phoned paragon to confirm that they had been sent recorded delivery only to be told account application has been closed due to the documents not being delivered never known such an unpleasant unprofessional bank in all my life talk about stressful and that is to try to deposit money Reviewed on: 4th August 2017

Competitive cash ISA products offering a good range...

Competitive cash ISA products offering a good range of terms. Reviewed on: 7th March 2025

Clear and straightforward banking

Clear and straightforward banking with consistently high interest rates. Switching was easy with good communication throughout. They also offered a special rate on renewal after the first year matured. Overall, I would highly recommend them. Reviewed on: 1st March 2025

Easy to navigate, site, regular updates, good rates.

Easy to navigate site, regular updates, good rates. Reviewed on: 12th October 2024

Great rate and helpful call center staff.

Great rate and helpful call center staff. Easy process too Reviewed on: 24th August 2024

Good rates and easy to set up on line

Good rates and easy to set up on line Reviewed on: 8th January 2024

Awful Customer service, slow and frustrating

I am a longstanding customer but they have been absolutely pathetic in my ISA transfer. Despite numerous calls to them and promises from staff to look into my issue and get back to me, no one has. More than 8 weeks later and my money is still not in my account and no one at Paragon knows where it is. Customer services line takes more than 45 minutes before someone just hangs up Reviewed on: 22nd September 2023

Good interest

Not much to say. Interest rate is good but had no contact from them otherwise. Reviewed on: 1st February 2023

Competitive rate

Any increase in interest rates given up to date of start of new investment despite instruction given at a lower rate. Reviewed on: 18th January 2023

Stressful, miserable and a waste of time!

My very short time when them was stressful, miserable and draining experience any bank has given me. When I opened ISA, I attempted to transfer from my previous ISA no less than 10 times! I’d get emails to say that it could take up to 15 days, so I’d not think anything of it. I then, first time, found out about 5 days later that the ISA transfer had failed and Paragon had failed to tell me. This happens 7 of the 10 attempts. Each time, they blamed my previous owner. When I called my previous ISA owner, they assured me it was Paragon. Lucky enough, I managed to get out the nightmare. One small thing made me finally leave and, thankfully, I was in my cooling off period. I opened up and Account with Skipton and never looked back. ISA transfer happened first time and almost instantaneously. DONT USE PARAGON! you’ll always be ok the phone to them. Reviewed on: 17th September 2022

Shambolic

This bank is shambolic having tried to transfer existing Isa to a higher rate it was chaotic in the end I had to walk away Reviewed on: 29th July 2022

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