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PayPal: Payments reviews

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4.91
Based on 3,690 reviews, last reviewed 2nd May 2026
8500% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
96%
See only 4 star reviews
4%
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0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Brilliant service I’m always happy with the service, except for one occasion. Customer service couldn’t help me when I returned some items that were lost during deliver... Read more Reviewed on: 1st May 2026
nasrin bagheri's avatar
nasrin bagheri

Latest lowest rating:

1

Very poor service. Very poor service.. I had a buy now pay later credit but I wanted to do a balance transfer but PayPal said it’s not possible. I will never use PayPal ... Read more Reviewed on: 15th April 2026
Josephine 's avatar
Josephine
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About this product

PayPal enables people and businesses to send and receive money securely online and in person.

Pay for purchases, transfer money and manage transactions in one place on the app. There are flexible payment options, including spreading the cost of eligible purchases. Transactions are encrypted; eligible purchases are covered by PayPal Buyer Protection.

PayPal reviews help you find out what it’s really like to be a customer. If you’ve used PayPal before, you can also leave a review and share your experience.

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PayPal Payments reviews (3690)

PayPal, convenient and easy to use

5
I find PayPal an extremely convenient and easy to use payment provider. I particularly like the pay in 4 months for more expensive purchases. Reviewed on: 26th May 2025
Thomas Burns's avatar
Thomas Burns

I've never had a single negative experience with Pa...

5
I've never had a single negative experience with PayPal.. the customer service is brilliant and always dealt with swiftly and I've been kept updated at every step of the way. Reviewed on: 26th May 2025
Pamela T's avatar
Pamela T

Works for me And so far it’s all gone very smoothly.

4
Works for me And so far it’s all gone very smoothly. Reviewed on: 26th May 2025
Mr Smith's avatar
Mr Smith

PayPal has consistently demonstrated excellence and...

5
PayPal has consistently demonstrated excellence and innovation in retail finance by offering seamless, secure, and customer-centric payment solutions to millions of businesses and consumers worldwide. With a mission to democratize financial services, PayPal empowers retailers of all sizes—from local boutiques to global e-commerce giants—through a suite of flexible, scalable tools that drive conversion, loyalty, and trust. Its Buy Now, Pay Later (BNPL) solutions, including Pay in 3 and PayPal Credit, have transformed the checkout experience, giving consumers greater control over their finances while helping merchants boost average order value and reduce cart abandonment. Meanwhile, PayPal’s seller protection, fast settlement, and deep analytics enable retailers to grow confidently in a highly competitive landscape. Reviewed on: 26th May 2025
Raj S's avatar
Raj S

Safe and trustworthy

5
I use paypal for nearly all online transactions. I find it provides a useful go-between between my bank and online payments, giving me an extra level of security. On the rare occasions where there was an issue, Paypal have always been very quick in sorting things out Reviewed on: 26th May 2025
OM's avatar
OM

A trust worthy company and value their customers

5
I use Pay Pal for all ordering on line, if there are any problems they sort it out very quick . Always tell me what problems they have found and refunded money quickly. Reviewed on: 26th May 2025
Anthony B's avatar
Anthony B

25 years of excellent service from Paypal

5
Having used Paypal for 25+ years now, I have nothing but praise for them, their offering(s) and level of outstanding customer support. I always look for Paypal as a payment option for security and have confidence in their ability to solve any possible problems. Customer service staff are extremely helpful and courteous and I've never had reason to complain about them. Couldn't ask for more! Reviewed on: 26th May 2025
Mark C's avatar
Mark C

it's so easy

5
really great to have the peace of mind of having your card details in one place and just clicking a couple of buttons to make payments Reviewed on: 26th May 2025
Jason B's avatar
Jason B

PayPal is great!

5
I have never had a problem using PayPal, it’s so easy to use. I use it to transfer money to people, for PayPal credit or paying for things online. I would definitely recommend to others. Reviewed on: 26th May 2025
Cerrie A's avatar
Cerrie A

App or Online it's a winner

5
Easy to use and whether it's online or via the app, the service is reliable, feels secure and provides good steer as to what is happening. The summary page in My Account is clear and allows me to monitor payments and credit easily. I also get prompts when payments are falling due. One final great thing is that it has allowed me to keep using my Amex card on ebay through simple card-linking. Brilliant! Reviewed on: 26th May 2025
JacobSladder's avatar
JacobSladder

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