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Paysend: Money Transfer reviews

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1.82
Based on 26 reviews, last reviewed 27th Nov 2025
100% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
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19%
4 star
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0%
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81%

Latest highest rating:

5

Highly recommended service I’ve used Paysend several times to send money from Europe to my friends in Ukraine. The app has a clean, simple design and is really easy to use. Tran... Read more Reviewed on: 7th October 2025
Graham's avatar
Graham

Latest lowest rating:

1

They’ve stolen £7,000. They’ve stolen £7,000. And dest Reviewed on: 27th November 2025
Daniel Collyer's avatar
Daniel Collyer
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About this product

You can leave Paysend money transfer reviews below, to help others find out more about this product. Paysend claim that using their service will allow you to send money to over 60 different countries, with fixed fees, the best exchange rates and minimal information required. But what do our Smart Money People members think? If you are looking to find out what existing customers think of this financial service, have a look at our Smart Money People reviews, and get a clearer insight into what Paysend

Paysend Money Transfer reviews (26)

Review of the Paysend, Money Transfer:

Quick and easy!!!

5
The Paysend company is the best on the market! Always offer to us best exchanging rate and very cheap payment for transfer! They are making our life (life of simple people who not very rich) much easier and don't trying to pull out a few more money from our pockets! Bless them and good luck!!! Thank you! Reviewed on: 11th December 2018
Elena Plotnikova's avatar
Elena Plotnikova

Seems like a scam to me

1
I tried to send money from Germany to my friend in India. The money never reached my friend. Contacted the support and after a lost of hustle to get our hands on the documents, which the support team wanted to have to start an investigation, they told us that the money is at the bank of my friend and provided us with data about the transfer. We took this information to the bank and they said they can not track the money with the data paysend gave us. I asked the support what to with the data, but they just ignore me now. Also they just close tickets if you don't reply within a few days, which can be inconvenient if the recipient needs to go to the local branch of his bank but travels a lot. Reviewed on: 1st August 2023
Michael Zimmer's avatar
Michael Zimmer

Horrible service and not transparent about fees

1
Horrible service. Tools weeks to get approved. Then my credit card transfer to a friend's bank was refused. Customer service terrible...takes many emails for them to understand the issue. They said it was an issue with my credit card (Citibank) company yet my bank said they didn't reject it and it was the processing at Paysend. Paysend support didn't understand. I used another credit card and it worked (chase). However I notice later that for a 20$ transfer my credit card company charged me a 10$ fee as they said it is treated as a cash advance. Paysend is NOT transparent about this when you sign up or make the transfer and also charged a 2$ fee. Outrageous! Clearly a bad customer service. I'll close my account and look for an alternative. Reviewed on: 27th June 2023
Max 's avatar
Max

SCAMMERS SCAMMERS SCAMMERS

1
Do not use this company stick to the one you can trust these people are wicked heartless people living devils they will scamanyone that trust them. stat away at all cost Reviewed on: 23rd April 2023
Phil McLeod (Benji)'s avatar
Phil McLeod (Benji)

Strange bugs in the website, horrible customer support.

1
The service is a joke. I kept encountering weird embarrassing problems while trying to do a money transfer (e.g. rates in a totally unrelated currency, with no ability to change). I contacted support, Support always said "Your request was redirected to our IT department". I never received any solution from this IT department, but only encountered new kinds of problems on each attempt. Reviewed on: 13th February 2023
Michael Meirovich's avatar
Michael Meirovich

Payment

1
On the 3rd November I have waited for a transfer from paybis who sent the money straight back to paysend over a month ago I am still waiting for it Reviewed on: 6th December 2022
Deborah Hubbard's avatar
Deborah Hubbard

6 days long verification with funds frozen

1
Paysend freezes your funds for no reason and then spends 6 days "verifying" your details, stay away from this company. Reviewed on: 25th November 2022
Illia Hryzhenku's avatar
Illia Hryzhenku

They have stolen 10k

1
Paysend stole my money eight weeks ago. Never had an answer from them about this theft. Don’t trust your money to those thieves. Reviewed on: 15th September 2022
Antonio's avatar
Antonio

Never recommend! This company is SCAM!!!

1
I transferred $200 to my parents from my US account, but they never received it. This company is a scam! These dogs keep saying that the problem is related to the recipients' bank, while my parent's banks are two separate banks. They don't even have call center support, the ART is 4-5 days, and they never replied back through email. I will keep writing on every platform and hate it among all people. Reviewed on: 7th July 2022
Kenny Abdullaev's avatar
Kenny Abdullaev

Do not use it! You will lose your money !!!

1
I decided to use Paysend because they offering a transfer to a bank account takes 3 business day. After I transferred the money, it turns out that it is not known when the recipient will receive it. 11 working days and still waiting!!! No support response! I lost time and money!!! Edit: Transaction number: 6103885800 The recipient has not yet received the money! Reviewed on: 24th May 2022
georgeobg's avatar
georgeobg

Do not use it! You will lose your money !!!

1
I decided to use Paysend because they offering a transfer to a bank account takes 3 business day. After I transferred the money, it turns out that it is not known when the recipient will receive it. Nine (9) working days and still waiting. No support response! I lost time and money!!! Edit: Transaction number: 6103885800 The recipient has not yet received the money! Reviewed on: 21st May 2022
georgeobg's avatar
georgeobg
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