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Perfect Pet Insurance: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.72 (1748 reviews)

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4.72

Based on 1,748 reviews, last reviewed 27th Jan 2026

99% decrease in 5 star reviews

in the past 90 days

89% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Spoke to a polite, native speaker. Spoke to a polite, native speaker. Service was a little slow but that wasnt a problem. Resolution made with common sense, that was a plus. Reviewed on: 15th January 2026

Latest lowest rating:

1

Disgraceful company, will do anything to not pay out... Disgraceful company, will do anything to not pay out for a genuine claim. Our dog had surgery in 2022 but it was noted his ears needed cleaning. Becau... Read more Reviewed on: 27th January 2026

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About this product

Perfect Pet offer pet insurance for dogs and cats.

Perfect Pet insurance for dogs and cats can start from just four weeks old, with no upper age limit for pets in their senior years. 97% of claims are paid in just five working days and if the vet accepts, payments can be made direct to them.

Perfect Pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Perfect Pet before, you can also leave a review and share your experience.

Perfect Pet Insurance Pet Insurance reviews (1748)

Review of the Perfect Pet Insurance, Pet Insurance:

Perfect Pet made understanding insurance easy!

At first I found looking for pet insurance very confusing. There were so many to choose from and I didn't understand most of the jargon. I was looking for cover for my dachsund, so that any future issues she may have could be covered. I had a dachshund as a child who was not insured and she had to be put down because we could not afford the surgery! I did not want this to happen to my current dachshund! I found perfect pet through compare the market. I was very pleased they offered such a good deal and decided to go with them as they made understanding the details so easy. Thank you! Reviewed on: 26th September 2024

Great price

Very easy to use and looks great Reviewed on: 15th August 2023

Perfect pet for perfect pets

Easy sign up competitive prices Reviewed on: 15th August 2023

Great Customer Service

Great Customer service team, always happy to help with any queries! Reviewed on: 15th August 2023

Fantastic peace of mind for all my pet needs

These guys are great and the level of service I receive means I never have to worry about my pets needs. Reviewed on: 14th August 2023

Recommend these guys without question

We have both our dogs insured with Perfect pet, great price, nice discount for more than 1 dog. Would recommend to anyone. Polite and helpful staff too Reviewed on: 14th August 2023

Very easy process.

Excellent

Good price hassle free insurance Reviewed on: 14th August 2023

Perfect perfect pet insurance

Easy to use website, easy to follow plans and great prices Reviewed on: 14th August 2023

Avoid

We took our cat for a Urinary issue and they refused to pay our claim associating it to cat flu, even after proving he has been vaccinated against cat flu they refused to back down, fabricating their conclusion, that everything was CAT FLU related. When we challenged them to provide evidence, they could not and would not. They are driven and motivated by ensuring they keep as much of your money as possible and not on the evidence and truth of the case in hand. We had to fight together with Ombudsman to get our money back. This is how wrong this company is. The final dagger to our heart was the insurer then reduced the claimable amount through terms and conditions. The OMBUDSMAN RULED IN OUR FAVOUR and we would suggest anyone who wants to apply to review their company alias (Casualty & General Insurance Company (Europe) Ltd on the ombudsman webpage, as they have so many claims against them. 99% Upheld and not reviewed on Trustpilot. This masks reality. A totally untrustworthy, horrible, and unprofessional company to deal with. WITH ONLY ONE RECOMMENDATION AVOID AT ALL COSTS. 1 Star is far too higher a rating should be zero. Even after the Ombudsman gave them a directive not to reference Cat Flu, they still referenced it in their closing letter as a pre-existing condition. This is further evidence that they cannot be trusted. Even when the Ombudsman upheld our complaint and confirmed that they had made a mistake, there was no apologise or sign of remorse. Totally unacceptable behaviour and shows a lack of standards and ethics towards their customers. Reviewed on: 14th August 2023

Very good service

Tracy rang to inform of my renewal of pet insurance. I informed her I hadn’t received a renewal reminder. She apologised and then after a little negotiation about price I renewed. She was very helpful with no hard sell tactics Reviewed on: 14th August 2023

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