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Perfect Pet Insurance: Pet Insurance reviews

View other Perfect Pet Insurance products
4.72
Based on 1,748 reviews, last reviewed 27th Jan 2026
99% decrease in 5 star reviews
in the past 90 days
87% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
4%

Latest highest rating:

5

Spoke to a polite, native speaker. Spoke to a polite, native speaker. Service was a little slow but that wasnt a problem. Resolution made with common sense, that was a plus. Reviewed on: 15th January 2026
Jim's avatar
Jim

Latest lowest rating:

1

Disgraceful company, will do anything to not pay out... Disgraceful company, will do anything to not pay out for a genuine claim. Our dog had surgery in 2022 but it was noted his ears needed cleaning. Becau... Read more Reviewed on: 27th January 2026
Philip's avatar
Philip
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About this product

Perfect Pet offer pet insurance for dogs and cats.

Perfect Pet insurance for dogs and cats can start from just four weeks old, with no upper age limit for pets in their senior years. 97% of claims are paid in just five working days and if the vet accepts, payments can be made direct to them.

Perfect Pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Perfect Pet before, you can also leave a review and share your experience.

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Perfect Pet Insurance Pet Insurance reviews (1748)

Perfect Pet ensures the best possible customer exper...

5
Perfect Pet ensures the best possible customer experience, irrespective of the claim outcome. Reviewed on: 4th September 2024
Anonymous's avatar
Anonymous

Terrible company to deal with. AVOID

1
Terrible company to deal with. Took out a months insurance for my foster dog then wrote to tell them the dog had gone to a new home so I needed it cancelled from immediate effect. No response so presumed it was done. Then I see payment has been taken so I write again, and again and again , a total of 5 times. I also try to call and there's a half hour wait each time then get cut off so I cancel my direct debit to them in the meantime. I then get an email from them saying they can't collect my payment! I then have another half an hour wait to speak to someone, eventually get through and go through the debacle . Apparently in the small print , you can ONLY cancel by phone - so you would think they would acknowledge or respond to your email to let you know that right , but no, 5 emails just ignored . So apparently because they didn't respond when I wrote to them and didn't pick up when I tried to call them , I am now out of pocket for w extra months of insurance I didn't use / need or want . These companies are sneaky , it's all a ( not so clever) ruse to get more money out of people by changing up the small print . In what world do you suddenly not confirm cancellation of a policy in writing ? I'm in rescue and I do not appreciate the underhand way this company has operated , nor the sneaky way my money has been kept and not refunded . Shame on you . *AVOID AT ALL COSTS* Reviewed on: 4th September 2024
Louise S's avatar
Louise S

Avoid at All Costs - This Company Is a Scam!

1
I strongly advise anyone considering Perfect Pet Insurance to think twice before signing up. My experience has revealed that this company is nothing but a scam, designed to avoid paying out claims while hiding behind misleading policy terms and conditions. When my dog needed urgent treatment after ingesting part of a toy—a potentially life-threatening situation—they denied the majority of my claim. Despite following their terms and seeking immediate care to protect my pet’s health, they made ridiculous deductions, including charging me for “excessive” medication costs and refusing to cover out-of-hours fees that were necessary to prevent a serious condition from worsening. This isn't an isolated incident; a quick glance at the negative reviews here and on Trustpilot shows a clear pattern. It’s obvious that Perfect Pet Insurance has perfected the art of denying claims and dodging their responsibilities. They lure new customers in with seemingly positive reviews, which they solicit immediately after someone signs up—before they’ve even had a chance to experience the company’s true colors. This tactic creates a false sense of security and hides the reality of how appallingly they treat their customers when it comes time to pay out. I’ve been with my vet for over 15 years and have never had any issues with claims from previous insurers. Yet, Perfect Pet Insurance had the audacity to claim that my vet’s charges were excessive and outside of their “market research” limits. This is beyond frustrating—it’s fraudulent. If you care about your pets and want peace of mind, do yourself a favour and avoid this company at all costs. They are nothing more than a money-grabbing operation that will do everything in their power to avoid fulfilling their obligations. I will be escalating my complaint to the Financial Ombudsman, but in the meantime, I urge others not to fall into the same trap I and many others did. This company does not deserve your trust or your money. Reviewed on: 4th September 2024
Lucy's avatar
Lucy

Not needed to claim for my pet.

4
Not needed to claim for my pet, so can’t compare or comment yet. Reviewed on: 4th September 2024
Pauline P's avatar
Pauline P

Great policy for the money

1
Haven’t needed to use you yet but I liked the policy you offered for the price Reviewed on: 3rd September 2024
Justine H's avatar
Justine H

Easy to use

5
Easy to use website and excellent value for money Reviewed on: 3rd September 2024
Eric W's avatar
Eric W

A great customer experience

5
A great customer experience with a super user friendly website that enables the quick selection of tailored coverage for my pet Reviewed on: 3rd September 2024
Salty's avatar
Salty

I choose to take out a policy for my pet over the ph...

5
I choose to take out a policy for my pet over the phone, I found Glenn extremely professional, friendly and answered all my questions in full. Perfect pets made the whole process easy and a pleasure to deal with, I would highly recommend them. Reviewed on: 3rd September 2024
Janet 's avatar
Janet

I was looking for cheaper cover and this ticked all...

5
I was looking for cheaper cover and this ticked all the boxes Reviewed on: 3rd September 2024
Roxanne s's avatar
Roxanne s

Affordable and website is easy to navigate

5
Affordable and website is easy to navigate Reviewed on: 3rd September 2024
Samantha's avatar
Samantha

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